Child Support Lead Worker

About the role

Under general supervision, acts as lead worker for the Child Support team; provides training and onboarding support to Child Support staff; performs complex work in the drafting and review of child support actions to the County Attorney's office; prepares and submits legal recommendations in private actions for submission directly to the district court; reviews the work of other Child Support staff in the agency; and performs intermediate administrative and paraprofessional related work and other related work as apparent or assigned. This position also carries a specialized caseload of child support, conflict, and paternity cases. Incumbents are expected to establish collaborative relationships, participate with and assist with the implementation of unit and agency goals, policies and procedures so that optimum client services can be efficiently provided based on resources available to the agency.

Responsibilities

• Provide in-person and virtual training for new child support staff, provide onboarding, support ongoing training and development for the Child Support team (including providing feedback to the unit supervisor in individual staff accomplishments, opportunities, and overall training needs as well as Technical Quality Reviews).
• Prepare and maintain written procedures for Child Support staff to use as guidance in processing legal actions and enforcement activities.
• Establish, modify, enforce child support orders; maintain a small, generalized caseload of child support cases; make frequent telephone and personal contact with clients to maintain accurate information related to case management; prepare correspondence and respond to inquiries related to child support cases; refer clients to community agencies as needed.
• Represents the Child Support team and the Human Services department when coordinating casework with other units, county agencies, courts, and other counties or states, while serving as a resource for staff, clients, court personnel, attorneys, and other organizations by answering questions, addressing case-specific concerns, researching issues, interpreting rules, policies, and manuals, and explaining policy and procedures to the public, clients, and staff.
• Support and carry out decisions, policies, and directives of supervisors, leadership, and directors.
• Help create and maintain a positive and healthy work environment, even during busy and stressful periods, while demonstrating, practicing, and promoting cultural competency, inclusivity, and equity within the workplace and setting and motivating staff to achieve individual, team, division, and department goals.
• Attend staff meetings, conferences, and trainings as scheduled or agreed upon with supervisor.
• Complete documentation, timesheets, and employee records in a timely manner; communicate schedule changes with supervisor; utilize the status (In/Out) Board consistently to keep agency staff aware of availability.
• Utilize Prism as the case management system, including time documentation, case notes, documents and other systems as applicable.
• May assist with duties and responsibilities as outlined in the County Emergency Operations Plan and Continuity of Operations Plan.

Requirements

• High school diploma or equivalent
• Valid Driver’s license
• One of the following:
  • Two years of successful experience as a Child Support worker or the equivalent.
  • Eighteen months of successful experience as a Child Support worker or the equivalent, and completion of two years of study at an accredited two- or four-year college or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects (completion of at least 23 quarter credits or 16 semester credits).
  • One year of successful experience as a Child Support worker or the equivalent, and completion of a bachelor's degree from an accredited four-year college or similar institution, with a major in the behavioral sciences, business or closely related subjects.
  • Or any combination of the above that provides equivalent knowledge, skills and abilities.

Schedule

Regularly scheduled to work 40 hours per week, Monday–Friday, 8:00 a.m.–4:30 p.m.

Pay

The 2026 starting salary for this position is $27.42 per hour, depending on qualifications, with career advancement to $41.13 per hour.