Child Support Agent II

Salary: $48,447.96 annually | Location: Health & Human Services, NC | Job Type: Full‑time | Department: Social Services | Opening Date: 11/24/2025 | Job Number: 202500148

Job Purpose

As a Child Support Agent II you will work under general supervision to ensure children receive the financial support they deserve. The role combines problem‑solving, technology, and family advocacy, requiring frequent court engagement and the use of the State Automated Collection and Tracking (ACT) system to manage cases, track payments, and support families in achieving stability.

Responsibilities

• Establish paternity and support criteria for cases through court action.
• Interview custodial and non‑custodial parents and explain the program to obtain data regarding the absent parent.
• Determine the correct course of action for each situation by establishing paternity and/or support obligations through the court system.
• Maintain up‑to‑date knowledge of Child Support Program policies and procedures.
• Gather evidence for court, draft appropriate papers, evaluate testimony and evidence, and decide on the necessity of court action.
• Attend court and communicate with court personnel, testifying and presenting cases in partnership with the attorney.

Qualifications

• Accountability – Accept responsibility for actions.
• Accuracy – Perform work accurately and thoroughly.
• Autonomy – Work independently with minimal supervision.
• Oral Communication – Communicate effectively using spoken word.
• Written Communication – Write clearly and concisely.
• Customer Oriented – Address customer needs while following procedures.
• Ethical – Conduct oneself according to accepted standards.
• Honesty/Integrity – Maintain confidentiality and credibility.
• Influence – Persuade and gain support to overcome barriers.
• Judgment – Use good judgment and discretion interpreting policies.
• Multitasking – Manage multiple tasks in a fast‑paced environment.
• Problem Solving – Proactively find solutions to work‑related problems.
• Relationship Building – Build effective relationships with customers and co‑workers.
• Safety‑Minded – Create a safe work environment and manage risks.
• Time Management – Organize and complete work within deadlines.

Education & Experience

• High School Diploma or G.E.D. required; Associate’s Degree preferred.
• Three years of experience in eligibility, investigative, judiciary, or legal work, or an associate degree in business administration, human resources, law enforcement, or a related field plus one year of relevant experience, or a four‑year degree plus six months of relevant experience.
• One year of experience as a Child Support Agent I, or in law enforcement/comparable field requiring knowledge of enforcing laws and the court system, or a four‑year degree in criminal justice.
• Certified college transcript and a letter of reference must be provided upon request.

Computer Skills

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Intermediate computer experience.

License / Credentials

• Valid North Carolina driver’s license and a driving record that meets Alamance County policy.

Physical Demands

• Standing, walking, and sitting – frequently.
• Manual manipulation – occasionally.
• Reaching, climbing, squatting, bending – occasionally.
• Lifting/Carrying up to 10 lb – occasionally.
• Vision – near, distance, and peripheral vision required.

Work Environment

Standard office environment.

Benefits

• Medical/health insurance (Cigna) – three plan options, eligible after 30 days.
• Dental insurance (Delta Dental) – one plan at no cost to full‑time employees.
• Vision insurance (Superior Vision) – voluntary PPO plan.
• Voluntary benefits (Voya) – FSAs, HSAs, short‑ and long‑term disability, cancer protection, critical care insurance, etc.
• Basic term life insurance – amount equal to one times annual salary (capped at $70,000); additional coverage purchasable.
• Retirement – membership in NC Local Government Employees Retirement System (6 % employee contribution).
• Paid time off – vacation accrual 10–25 days per year, 12 sick days, county holidays.
• Employee Assistance Program – confidential counseling and support services, 24/7/365.
• Employee Health Center – medical services for employees, spouses, and eligible dependents.
• Wellness benefits – bereavement pay, paid parental leave, wellness leave, volunteer time off, professional certification pay.
• Employee Fitness Center – weight training, cardio, aerobics room, open 6 AM–9 PM daily.

Pay

Annual salary of $48,447.96.