Child & Family Services Case Manager

About the role

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Northern Iowa Service Area based out of Cerro Gordo County HHS (525 9th Street SE, Mason City, IA 50401) covering Mason City and surrounding areas.

Responsibilities

• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones, big and small
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible
• Schedule and conduct monthly in-home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

Requirements

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

Qualifications

• Graduation from an accredited four-year college or university
• The equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems
• An equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years

Skills

• None specified in the job description

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage
• Paid Time Off
• Retirement Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Employee Discount Programs

Pay

Competitive salary

Schedule

Full-time Monday–Friday 8:00 AM–4:30 PM

Background Check

Required

EEO/AA Employer

The State of Iowa is an EEO/AA Employer

Additional Information

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Minimum Qualification Requirements

Graduation from an accredited four-year college or university; OR the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems; OR an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.

Additional Qualification Requirements

Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.