Child & Family Services Case Manager
About the role
The Iowa Department of Health and Human Services (HHS), Division of Family Well‑Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Eastern Iowa Service Area based out of Des Moines County HHS (3535 Agency Street, Suite #102, Burlington, IA 52601) covering Burlington and surrounding areas. As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. This role is about building trust and fostering growth. You’ll coordinate services and resources tailored to each family’s needs, monitor progress and celebrate milestones, support permanency planning, advocate for families through collaboration with service providers and legal partners, and help address underlying issues while promoting reunification whenever possible. Unlike short‑term or emergency roles, ongoing case management lets you become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.
Responsibilities
- Assess risk and safety factors affecting children and families in a variety of settings
- Schedule and conduct monthly in‑home visits with parents and children
- Complete timely and accurate documentation, including case notes and court reports
- Attend court hearings and testify as required
- Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
- Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
- Manage a diverse and dynamic caseload with flexibility and analytical reasoning
Skills
- Engagement and advocacy
- Crisis management
- Oral and written communication skills
- Observational, critical thinking and analytical skills
- Prioritization and time management
Requirements
- Valid driver’s license required
- Background check required
Qualifications
- Graduation from an accredited four‑year college or university; OR the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems; OR an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.
- Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.
Benefits
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: for medical and dependent care expenses.
- Insurance Coverage: life insurance and free long‑term disability insurance.
- Employee Assistance Program: access resources and support for personal and professional challenges.
- Employee Discount Programs: discounts on a variety of goods and services.
- Mileage reimbursement: $0.50/mile.
Schedule
- Full-time Monday–Friday 8:00 AM–4:30 PM
- On-call rotation: evenings, weekends, some holidays
- Telework may be available after a 6‑month probation