Child Care Provider Services Specialist (2302)

About the role

At BakertRipley we believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.

Responsibilities

The Provider Service Specialist develops close working relationships with child care providers, conducts on-site technical assistance and training visits, and promotes and supports new and existing Texas Rising Star providers. The specialist also tracks inclusion plans for providers caring for children with disabilities, monitors child care providers to ensure compliance with contractual regulations, and provides technical assistance as needed.

• Prepare and maintain accurate, up-to-date paperwork for all provider records within required Texas Workforce Commission and Board timelines.
• Update and maintain information in The KinderTrack System.
• Conduct monitoring of providers to ensure compliance with contractual requirements and provide technical assistance as needed.
• Conduct follow-up visits on service improvement agreements to verify corrective action and compliance.
• Follow unit procedures and participate in meetings, trainings, and other activities to improve understanding of the KinderTrack system and operational requirements.
• Work closely with the Supervisor to track inclusion plans for providers serving children with disabilities.
• Resolve provider contract issues and collaborate effectively with management staff, account representatives, and intake eligibility specialists to address provider concerns.
• Ensure all provider files contain required documentation, including service agreements, tax forms, deposit forms, and state licenses.
• Collaborate with CCS team members to enhance overall program operations and service delivery.
• Identify, document, and communicate process improvement opportunities to strengthen program effectiveness.

Qualifications

Associate’s degree preferred or equivalent education from two-year college or technical school or equivalent combination of education and experience. At least one (1) year of related work experience preferred.

• MS Office Applications (2 yrs)
• Customer Service (2 yrs)