Child Care Product Manager

About the role

The Product Manager will lead the end-to-end delivery of digital applications and services, acting as a product manager for multi-disciplinary product teams through the product lifecycle and into continuous delivery and support.

Responsibilities

• Synthesize research, analytics, and best practices to solve problems for New Yorkers.
• Create roadmaps that outline direction and timing for product development.
• Manage the software product's lifecycle from conception to launch, acting as the bridge between program strategy, user experience, and technology focused on fulfilling New Yorker needs.
• Synthesize research, analytics, and desk research to understand user problems and define and validate that features solve real user problems.
• Decide what to build to maximize user value and program impact, and prioritize work while filtering out requests that don’t deliver strategic outcomes.
• Define and monitor outcomes and KPIs to prioritize evidence-driven improvements.
• Collaborate with program owners to define outcomes and KPIs for products.
• Translate and prioritize user needs into requirements and guide program, UX, and engineering teams to deliver software that achieves outcomes.
• Consider other agencies’ stakeholders as critical to product success and as customers themselves.
• Write user stories, acceptance criteria, and system requirements, working closely with UX and engineering teams to define technical feasibility and architecture.

Requirements

• At least 8 years of proven experience in a product role supporting the launch of digital features and products that help end users using SDLC best practices.
• Hands-on experience developing digital products through the product cycle from planning, analysis, design, development, testing, deployment, and maintenance.
• Demonstrated ability to build strategic relationships and influence senior leaders.
• Fast learner with the ability to manage multiple products from strategy to executional details.
• Expertise using data to support decisions and prioritization of requests, enhancements, and new features.
• Self-motivated and proactive, with an appreciation for a work environment of collaboration and transparency.
• Experience synthesizing qualitative and quantitative data (e.g., Google Analytics) to make decisions.
• Experience working across ecosystems, platforms, and new technologies.
• Strong analytical and problem-solving skills to address complex challenges.
• Proven track record of bringing diverse groups and perspectives to work toward a common goal.
• Best-in-class attention to detail with strong written and verbal communication skills.