Child Care Navigator Specialist (2556)

About the role

You will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing BakerRipley’s mission and regional impact.

Responsibilities

• Supports families throughout the child care assistance and case management process.
• Communicates with families regarding eligibility, required documentation, program policies, case actions, and complaint resolutions.
• Provides clear and accurate information about child care assistance programs, early childhood development, and relevant community resources.
• Collects and tracks data to support program outcomes and reporting requirements for funders.
• Accurately performs income calculations to determine family eligibility and cost of care.
• Enters and maintains timely, accurate data in internal systems and databases, including financial aid platforms, as required.
• Organizes and maintains complete, compliant customer files in accordance with documentation standards.
• Responds promptly to customer needs and assists families in navigating the child care assistance process.
• Reviews customer-submitted documents to determine eligibility within required timeframes.

Requirements

• Bachelor's Degree from a four-year college or university focusing on Early Childhood Development, Special Education, Psychology, Social Work, or a related field or equivalent combination of education and experience.
• 2-4 years of relevant work experience in a role supporting families.
• 2-4 years of experience training adults or public speaking.
• Strong interpersonal, communication, and organizational skills; ability to manage multiple priorities independently.
• Demonstrated experience using Office 365 applications (e.g., Outlook, Word, Excel, SharePoint) and Microsoft Teams in a professional setting.
• Proficient in navigating case management or customer service platforms with the ability to learn new systems quickly.
• Comfortable using technology to manage client records, communicate with team members, and support service delivery.
• Bilingual (English-Spanish) preferred.