Child Care Advisor - Compliance

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Responsibilities

• Oversees caseload of customers to ensure positive outcomes
• Ensures case management, reporting, and service delivery meet funder requirements and internal quality standards
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents' rights and responsibilities and explains attendance responsibilities
• Tracks attendance and services utilization
• Refers suspected fraud or misuse to the appropriate resource
• Enters client and case eligibility, demographic, and service information into the designated system
• Assists and prepares responses for quality assurance monitoring
• Provides process informational support/instruction to parents as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers
• Other duties as assigned

Qualifications

• Two years directly related progressively responsible work experience or equivalent combinations thereof
• Excellent communication and interpersonal skills
• Strong management and organizational skills
• Ability to work across all levels of management and staff
• Must be knowledgeable about community resources
• Ability to work with and relate to clients
• Cultural sensitivity a must
• Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems