Child Care Advisor

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community partner sites.

About the role

Oversees caseload of customers to ensure positive outcomes in subsidized child care services.

Responsibilities

• Provides intake services for applicants seeking subsidized child care services
• Accepts and coordinates referrals for child care from authorized referral sources
• Determines, verifies, and documents eligibility and notifies parents of their eligibility status
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers, and staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Enrolls children in child care settings, as appropriate
• Authorizes payment to eligible parents presenting appropriate qualifying documentation and assesses parent fees
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents' rights and responsibilities and attendance requirements
• Tracks attendance and services utilization
• Refers suspected fraud or misuse to the appropriate resource
• Enters client and case eligibility, demographic, and service information into the designated system
• Assists and prepares responses for quality assurance monitoring
• Provides process informational support/instruction to parents as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers
• Other duties as assigned

Requirements

• Three years of directly related progressively responsible work experience or equivalent combinations thereof
• Excellent communication and interpersonal skills
• Strong management and organizational skills
• Ability to work across all levels of management and staff
• Knowledgeable about community resources
• Ability to work with and relate to clients
• Cultural sensitivity
• Computer literate with Microsoft Word and Excel skills at a minimum, and ability to learn specialized databases and software systems