Child and Family Service Specialist Trainee-Hotline -Evening Shift/Overnight

Job Duties/Examples Of Work

• Answer and receive all abuse and neglect hotline calls and reports.
• Gather necessary information from incoming callers using professional interviewing skills and knowledge to seek collateral information from others.
• Provide customer service to callers, collateral contacts and professionals, Law Enforcement and other stakeholders.
• Use critical analysis to determine the urgency of the call and ensure proper LE and HHS response to immediate safety for children and vulnerable adults.
• Provide de-escalation and assessment over the phone and referrals to community agencies, resources or other information as needed.
• May be required to work non-traditional hours, shifts and holidays.
• Assess and ensure child, youth and vulnerable adult safety, permanency and well-being while making reasonable efforts to solidify, preserve, strengthen and maintain family unity.
• Review all accessible information in NFOCUS and other data sources to assess the history and other risk factors involved with the abuse and neglect report.
• Analyze all gathered information and apply the SDM Intake tool to make a screening and priority decision and determine any immediate safety action needed.
• Contact law enforcement as needed.
• Distribute all intakes to proper law enforcement and the local DHHS office.
• Make all contacts needed for priority 1 intakes and ensure LE is informed of community crime and immediate safety issues.
• Provide technical assistance and support.

Requirements/Qualifications

• A Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice or another closely related area.
• Consideration will be given to applicants who are enrolled in the final semester of their Bachelor's degree.
• Promotion to the Child and Family Services Classification is contingent on successful completion of degree requirements and required training.
• Two years of child support experience, SDM IA and Intake trained, knowledge of NFocus.
• At least one year experience working children and families.
• Experience in child welfare and/or case management experience, internships with human services/child welfare agencies will also be considered.
• Demonstrated ability to handle high levels of stress and emotionally volatile situations, problem-solving skills, and resiliency to provide excellent written and verbal communication, and ability to effectively manage time and deadlines.
• Experience with SDM (Structured Decision Making) and SOP (Safety Organized Practice) a plus.
• Ability to provide independent travel to occasional training is required.
• Evening/Overnight Hours. This will include Weekend rotation and Holidays.