Chief Steward

Job Summary

Manages the daily kitchen utility operations and staff. Areas of responsibility include dish room operations, night cleaning, back‑dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

• High school diploma or GED; 4 years experience in procurement, food and beverage, culinary, or related professional area.
• OR 2‑year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in procurement, food and beverage, culinary, or related professional area.

Core Responsibilities

Managing Day-to‑to‑Day Operations

• Orders and manages necessary supplies; ensures workers have supplies, equipment, tools, and uniforms.
• Schedules events, programs, activities, and the work of others.
• Monitors inflow of ordered materials and maintenance of current materials.
• Conducts china, glass, and silver inventories.
• Controls inventories of food, equipment, smallware, and liquor; reports shortages.
• Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Investigates reports and follows up on employee accidents.
• Manages all equipment, china, glass and silver, ensuring adequate clean supplies.
• Supervises employee adherence to loss‑prevention policies.
• Enforces proper cleaning routines for serviceware, equipment, floors, and dish‑room machinery.
• Ensures all food‑holding and transport equipment is in working order.
• Ensures compliance with applicable laws, regulations, food‑handling, and sanitation standards.
• Communicates relevant information to executives, peers, and subordinates in a timely manner.

Leading Kitchen Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decisions; demonstrates honesty and integrity; leads by example.
• Supervises and manages employees; understands positions well enough to perform duties in their absence.
• Provides leadership, vision, and direction to prioritize departmental goals efficiently and effectively.
• Maintains productivity levels and serves as a role model for appropriate behaviors.
• Achieves and exceeds performance, budget, and team goals.
• Celebrates successes by publicly recognizing team contributions.
• Encourages mutual trust, respect, and cooperation among team members.
• Communicates performance expectations per job descriptions.
• Establishes and maintains open, collaborative relationships with employees.
• Participates in managing controllable expenses to meet or exceed budgeted goals.
• Strives to improve service performance and solicits employee feedback.
• Understands the impact of department operations on overall property financial goals.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executives, peers, and subordinates to improve service quality.
• Manages day‑to‑day operations to ensure quality, standards, and customer expectations are met.
• Emphasizes guest satisfaction in departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, setting and monitoring performance standards.
• Recruits, interviews, selects, hires, and promotes employees.
• Trains employees in safety procedures and sanitation, equipment handling, and chemical usage.
• Provides feedback based on observation of service behaviors.
• Reviews employee satisfaction results to address problems or concerns.
• Ensures disciplinary procedures and documentation follow SOPs and LSOPs; supports Peer Review Process.
• Administers property policies fairly and consistently.
• Participates in employee progressive discipline procedures.

Pay

$65,000 – $88,000 annually. Bonus eligible.

Benefits

• Relocation assistance available.

Schedule

Full Time

Location: 2800 Opryland Dr, Nashville, Tennessee 37214. Job Number: 26101346. Category: Food and Beverage & Culinary. Position Type: Management.