Chief Steward

Job Summary

Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

• Education and Experience
• • High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
• OR
• • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Orders and manages necessary supplies.
• Schedules events, programs, and activities, as well as the work of others.
• Maintains inventory of food, equipment, smallware, and liquor.
• Inspects supplies, equipment, and work areas.
• Investigates reports and follows-up on employee accidents.
• Supervises employees' ability to follow loss prevention policies.
• Enforces proper cleaning routines for serviceware, equipment, floors, etc.
• Ensures compliance with laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Informs and/or updates executives, peers, and subordinates on relevant information.

Leading Kitchen Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Supervises and manages employees.
• Manages all day-to-day operations.
• Provides leadership, vision, and direction.
• Ensures productivity level of employees.
• Serves as a role model.
• Achieves and exceeds goals.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates performance expectations.
• Establishes and maintains open, collaborative relationships with employees.
• Participates in managing department's controllable expenses.
• Strives to improve service performance.
• Solicits employee feedback.
• Understands impact of department's operation on property financial goals.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates to improve quality of service.
• Manages day-to-day operations to ensure quality, standards, and customer expectations.
• Emphasizes guest satisfaction during all departmental meetings.
• Focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.
• Recruits, interviews, selects, hires, and promotes employees.
• Trains employees in safety procedures.
• Reviews employee satisfaction results.
• Ensures disciplinary procedures and documentation.
• Ensures property policies are administered fairly and consistently.
• Ensures utility staff is properly trained.
• Participates in employee progressive discipline procedures.

Benefits

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.