Chief Steward

Job Number: 26067933 | Food and Beverage & Culinary | 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 | Full Time | On-site

About the Role

Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

Responsibilities

• Orders and manages necessary supplies, ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Schedules events, programs, activities, and the work of others.
• Monitors the inflow of ordered materials and the maintenance of current materials.
• Conducts china, glass, and silver inventories.
• Controls inventories of food, equipment, smallware, and liquor, and reports shortages to designated personnel.
• Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Investigates and follows up on employee accidents.
• Manages all equipment, china, glass, and silver (e.g., ensuring adequate clean supplies of each).
• Supervises employees' ability to follow loss prevention policies to prevent accidents and control costs.
• Enforces proper cleaning routines for serviceware, equipment, floors, etc.
• Enforces proper use and cleaning of all dish room machinery.
• Ensures all food holding and transport equipment is in working order.
• Ensures compliance with all applicable laws, regulations, food handling, and sanitation standards.
• Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
• Leads, influences, and encourages others; advocates sound financial and business decision-making; demonstrates honesty and integrity; leads by example.
• Supervises and manages employees, understanding their positions well enough to perform duties in their absence.
• Provides leadership, vision, and direction to prioritize departmental goals efficiently and effectively.
• Ensures and maintains employee productivity levels.
• Serves as a role model to demonstrate appropriate behaviors.
• Achieves and exceeds performance, budget, and team goals.
• Publicly recognizes team members' contributions and celebrates successes.
• Encourages mutual trust, respect, and cooperation among team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees.
• Manages the department's controllable expenses to achieve or exceed budgeted goals.
• Strives to improve service performance and solicits employee feedback.
• Understands the impact of the department's operations on the overall property financial goals and objectives.
• Attends meetings and communicates with executives, peers, and subordinates to improve service quality.
• Manages day-to-day operations, ensuring quality, standards, and customer expectations are met.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Recruits, interviews, selects, hires, and promotes employees.
• Trains employees in safety procedures and ensures utility staff is properly trained regarding sanitation, equipment handling, and chemical usage.
• Provides feedback based on observation of service behaviors.
• Reviews employee satisfaction results to identify and address problems or concerns.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Ensures property policies are administered fairly and consistently.
• Participates in employee progressive discipline procedures.

Requirements

• High school diploma or GED; 4 years of experience in procurement, food and beverage, culinary, or related professional area.
• OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in procurement, food and beverage, culinary, or related professional area.

Benefits

Bonus eligible. At Gaylord Hotels, you join a portfolio of brands with Marriott International, offering opportunities beyond traditional hotel roles, including career growth, professional development, and a supportive global team.

Pay

$65,000–$88,000 annually

Schedule

Full Time