Chief Operations Officer

Key Responsibilities

• Drive operational strategy across 25+ hospitals and growing service lines (boarding, daycare, training).
• Lead and mentor a high-performing operations team; develop KPIs, workflows, and accountability systems that reflect our values.
• Partner closely with the CEO, CMO, CFO, and recruiting to align organizational goals with scalable infrastructure.
• Support site leaders and regional teams in delivering exceptional care and consistent team experience.
• Manage expansion initiatives, new hospital integrations, and organizational change with clarity and consistency.
• Cultivate cross-functional collaboration across clinical, HR, finance, and marketing teams.

Requirements

• Have 10+ years of senior leadership experience in multi-site operations — ideally in veterinary, healthcare, or service industries.
• Be a systems-thinker who thrives in fast-growth environments and believes culture is a strategy.
• Be values-driven with a servant leadership mindset — focused on people, process, and purpose.
• Bring exceptional communication, emotional intelligence, and decision-making to every table you sit at.
• Want to lead with impact, compassion, and bold vision in a company that believes in its people.

What We Offer

• Executive-level compensation and performance bonus
• Medical, dental, vision, and 401(k) with match
• Generous PTO and continuing education support
• A collaborative leadership culture with direct access to founders
• The opportunity to make a lasting impact on a rapidly growing, family-owned organization