CHIEF OPERATIONS OFFICER

Chief Operating Officer position with primary responsibility for finance and operations in a nonprofit human-services organization.

Responsibilities

• Assume a strategic role in the overall management of SRVS, Inc.
• Provide primary day-to-day responsibility for planning, implementing, managing, and controlling finance and operations activities.
• Oversee daily operations across all programs and support functions, ensuring services are delivered consistently and effectively.
• Develop operational strategies that support organizational growth and sustainability.
• Monitor program capacity, utilization, and service outcomes.
• Translate the CEO's and Board's strategic vision into actionable operational plans.
• Lead implementation of strategic initiatives and organizational priorities.
• Establish key performance indicators (KPIs) and accountability measures.
• Drive continuous improvement across departments.
• Partner with Finance to manage budgets and financial performance.
• Monitor operational costs and identify efficiencies.
• Ensure resources are allocated appropriately across programs and locations.
• Support long-term financial sustainability through effective operational planning.
• Provide leadership and oversight to operational department leaders.
• Ensure appropriate staffing levels and workforce planning.
• Promote employee engagement, productivity, and accountability.
• Support leadership development and succession planning.
• Develop systems to monitor operational performance and outcomes.
• Establish quality standards and continuous improvement processes.
• Analyze operational data and trends to inform decision-making.
• Lead corrective action initiatives when performance goals are not achieved.
• Ensure compliance with federal, state, local, and accreditation requirements.
• Oversee risk management practices and internal controls.
• Coordinate emergency preparedness and business continuity planning.
• Monitor contractual and regulatory obligations.
• Evaluate workflows and operational processes to eliminate inefficiencies.
• Leverage technology to improve productivity and reporting.
• Standardize policies, procedures, and best practices across the organization.
• Ensure facilities are safe, functional, and support service delivery.
• Oversee operational aspects of information technology and cybersecurity.
• Manage organizational assets and infrastructure investments.
• Plan for future operational and facility needs.
• Facilitate collaboration among program, finance, HR, IT, and administrative teams.
• Remove barriers that impede organizational effectiveness.
• Ensure departments work toward common organizational goals.
• Develop operational dashboards and performance reporting.
• Use data to guide business decisions and resource allocation.
• Monitor trends in service demand, workforce performance, and organizational outcomes.
• Present operational insights to the CEO and Board.
• Act as a liaison, team leader, and communication link between the President, management, and support staff.
• Function with autonomy, diplomacy, and professionalism within organizational guidelines.
• Promote the fiscal well-being of the organization and report concerns to the President.
• Administer short and long-range planning principles.
• Maintain a professional demeanor and exercise good judgment in all employment duties.

Requirements

• Bachelor’s Degree in Human Services or Business Administration (required).
• Master’s Degree in Human Service or Business Administration (preferred).
• Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
• Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third-party payer practices.
• Experience in multi-state operations business model.
• Familiarity with State regulations governing services to individuals with Developmental Disabilities.
• Successful track record of operationalizing growth through back-office automation, process discipline, and standardization.
• Experience in acquisition targeting, due diligence, negotiations, and integration.
• Experience working in high-growth companies.
• Deep understanding of financial controls, IT systems, and financial reporting.
• Ability to leverage technology to drive efficiency and scale.
• Demonstrated focus on value creation, overall direction, and strategy.
• Experience advising the CEO and Board of Directors on growth opportunities and accompanying risk.
• Current knowledge of the requirements of a Not-for-Profit 501(c)(3).
• Demonstrated track record of hiring high-achieving financial professionals.
• Current driver’s license, vehicle registration, and a functional vehicle.
• Ability to operate telephone (multi-line cellular), calculator, copier, fax, and computer.

Compliance & Safety

• Maintain and abide by OSHA requirements and guidelines.
• Observe all Fire and Safety Policies and Procedures.
• Observe all Personnel Policies and Procedures.
• Observe all Residential Policies and Procedures.
• Observe all DDA, TennCare, and TDMHSAS Regulations.
• Observe all HIPAA Policies and Procedures and maintain confidentiality.
• Complete and return all paperwork distributed by the Human Resource Department.

Physical Demands

• Sitting at a meeting table or desk.
• Reaching, lifting, bending, standing, stooping, and twisting.
• Climbing steps.
• Driving a vehicle.