Chief Operating Officer

Osage Casino · Tulsa, OK · 1 wk ago

On-siteBusiness DevelopmentFull-time

JOB PURPOSE

The Chief Operations Officer is responsible for the day-to-day operations and performance of all Osage Casinos. The COO will direct and supervise General Managers and other assigned departments to ensure profitability goals are realized, regulatory compliance is adhered to in all areas, budgets are monitored and maintained, and personnel matters are addressed with urgency and resolve. The COO will be responsible for the highest form of effective communication among the general managers and other assigned departments, with the entire executive team, and with internal and external guests. The COO will serve as executive sponsor and operationalize Osage Casinos’ enterprise digital strategy (including guest-facing digital engagement, omnichannel marketing and analytics, Guest 360, and digital workforce initiatives), translating strategic direction into execution across all properties.

SUPERVISION RESPONSIBILITIES

General Managers/Operations
Food and Beverage Operations
Hotel Operations
Marketing Department
Other assigned departments

MINIMUM QUALIFICATIONS

Must be a minimum of 21 years of age
Bachelor’s Degree in business related field required
Seven (7) years of gaming and hospitality executive level experience in multi-site gaming, F&B operations, multi-site hotel, & convenience store required
Ten (10) years of management experience with effective level personnel management skills, support service techniques, strategic planning, and statistical reporting analysis required
Experience in Sports Book/Wagering preferred
Experience in multi-state operations preferred
Extensive knowledge of interstate start-up operations, new concepts and new & expansion construction projects is strongly preferred
Prior gaming and hospitality experience must contain a proven track record of identifiable experience within each of the following areas:

Administrative and regulatory compliance
Casino marketing and promotions
Hotel yielding & programming
Concept design and branding
Cross functional communication skills with other departments
Employee recruitment and onboarding
Employee training and accountability
Employee coaching and development
Utilization of financial reporting and analysis
Fluency with casino management and loyalty systems, business intelligence and analytics tools, and guest-facing digital platforms (mobile and web)
Digital guest engagement and mobile or loyalty platform programs
Sponsoring or leading technology and digital transformation initiatives
Change management and organizational capability-building in an operational setting
Labor management, scheduling, and analytics in a casino environment
Organizational structuring and development
Player loyalty programs and complimentaries
Retail sales knowledge
Product and service procurement and purchasing
Security and surveillance knowledge and collaboration
Slots and table games management, analytics and metrics
Vendor procurement, relations and negotiation
Workplace safety and handling

Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

Required to maintain a valid Driver’s License.

Required to provide documents to show the applicant is eligible to work in the United States.

Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

DEPARTMENT OPERATIONS

Manages a variety of special projects, and strategic development for the Chief Executive Officer and executive management team. Ensures daily operations are in alignment with overall strategic direction established. Supervises and provides daily assistance in all areas of casino operations. Participates with executive management team in establishment of strategic direction for organization. Works with General Managers and other assigned departments to ensure organizational alignment and adherence to Osage Casino vision, mission, and values. Responsible for attainment of established profitability goals for all gaming locations. Ensures all general managers and other assigned departments develop solid operations skills and practices, regarding profitability issues and decisions. Continually monitors and assesses organization performance and develops continuous improvement activities on an ongoing basis. Sponsors and drives execution of enterprise digital initiatives. Champions change management and adoption across properties for new digital tools and processes. Uses guest data, business intelligence dashboards, and analytics to monitor performance and set priorities. Performs all other related and compatible duties as assigned.

GUEST SERVICE

Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Promote a positive work environment with emphasis on motivation, teamwork and empowerment.

KNOWLEDGE, SKILLS, AND ABILITIES

Must be a proactive leader, self-starter, and complete goals in a timely manner
Must possess excellent organizational and analytical skills
Must be able to provide a team environment
Read, write, speak and understand the English language
Read professional publications, industry magazines/journals, newsletters, and documents
Perform basic mathematical computations
Protect the Company’s value by keeping information confidential
Able to define problems, collect data, establish facts, and draw valid conclusions
Perform assigned tasks under limited supervision
Follow written and verbal instructions
Present facts and recommendations in oral and written form
Prepare written reports and correspondence to as required
Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities
See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests
Respond to inquiries or complaints from employees, guests, regulatory agencies, and others
Able to effectively present information to executive management, public groups, and/or Boards of Directors
Establish and maintain positive relationships with executive level staff, managerial and supervisory staff, employees, and the general public
Knowledge of and ability to successfully apply project-management techniques preferred
Utilize MS Office products at intermediate skill level
Travel locally, regionally, or out-of-state as needed
Maintain physical condition and stamina appropriate to performance of assigned duties
Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and maintaining personal networks

REGULATORY COMPLIANCE

Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.