Chief Operating Officer

For our client, we are seeking a Chief Operating Officer to join the team of a leader in the Healthcare space. This executive will own the company’s operating rhythm and help translate strategy into disciplined execution across the organization. The role will partner closely with senior leadership to drive accountability, remove obstacles, and scale the operational infrastructure needed for continued growth. A key focus will be strengthening customer implementation and support functions while building a more proactive, efficient service model. Location: Boston, MA - US based candidates only, no visa sponsorship available Compensation: $300,000 – $400,000 annually Responsibilities Design and manage the company's operating cadence for effective execution Drive performance against the company scorecard and KPIs Orchestrate cross-functional initiatives to eliminate roadblocks and ensure alignment Translate high-level strategy into actionable annual plans and quarterly commitments Oversee the end-to-end customer implementation process, ensuring quality and timeliness Transform customer support from reactive to proactive service models Build operational infrastructure to support significant revenue and headcount growth Qualifications 7-10 years in operations leadership roles with a strong execution track record Experience in SaaS, network, or healthcare technology industries Expertise in implementing customer delivery and support systems at scale Strong understanding of automation and AI integration in operational functions Ability to create and manage operational cadences that ensure accountability and performance Benefits Comprehensive medical, dental, and vision coverage options Company-funded contributions to Health Savings Accounts (HSA) 401(k) retirement plan participation Equity incentive plan participation Annual performance-based company-wide bonus opportunity up to 15% Remote-first working culture with options for co-working space reimbursement Flexible vacation policy and additional summer Fridays off Stipends for home office setup and wellness Monthly internet stipend for remote work support Annual budget for learning and development opportunities Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.