Chief Operating Officer

About The Organization

Simprints is a nonprofit technology company focused on improving service delivery across healthcare, humanitarian aid, and social impact programs through biometric identification and digital workflow solutions. The organization partners with governments, ministries, NGOs, and funders to address challenges caused by fragmented or unreliable data systems, helping ensure critical services reach the people who need them most. Simprints develops biometric technology and digital solutions that integrate with health records and frontline service delivery systems to improve accuracy, accountability, and decision-making.

Impact To Date Includes:

• 38% increase in maternal health visits in Bangladesh
• 62% improvement in HIV tracing accuracy in Malawi
• Operations across 18+ countries
• More than 4 million individuals reached through partner programs

Its mission is to ensure that every vaccine, every dollar, and every public service reaches the intended recipient through reliable, evidence-based systems.

Role Overview

Simprints is seeking a Fractional Chief Operating Officer to help strengthen organizational execution, governance, accountability, and AI integration as the company enters a new phase of growth and operational complexity. This is not a traditional operational leadership role responsible for managing departments directly. Instead, the COO will function as an embedded executive operator focused on improving how teams work together, strengthening organizational clarity, reducing operational friction, and helping leadership translate strategy into effective execution. The successful candidate will work closely with the CEO and Management Team to improve organizational maturity while maintaining Simprints' agile and mission-driven culture.

Key Responsibilities

Cross-Functional Leadership & Execution

Drive operational execution across the organization by strengthening alignment, accountability, and coordination between departments.

• Chairing weekly Management Team meetings
• Translating strategic priorities into actionable execution plans
• Strengthening organizational accountability
• Improving visibility across cross-functional initiatives
• Identifying operational bottlenecks and friction points
• Supporting leadership alignment

Operational Governance & Compliance

Support the continued development of operational governance, compliance, and risk management frameworks.

• Improving operational coordination around legal and compliance initiatives
• Supporting country registration and international operational infrastructure projects
• Strengthening governance visibility and reporting
• Improving operational risk management processes
• Coordinating with internal stakeholders responsible for cybersecurity and data protection

AI Transformation & Operational Enablement

Support the organization's AI adoption initiatives by embedding practical AI-enabled workflows into day-to-day operations.

• Identifying opportunities for automation and operational efficiency
• Supporting AI adoption across functional teams
• Improving organizational productivity through technology-enabled workflows
• Helping teams implement scalable AI-supported processes

Current Organizational Environment

Existing Strengths

The Organization Already Has:

• Clear annual goals and strategic priorities
• Strong leadership across Product, Engineering, Delivery, Finance, Partnerships, and People Operations
• Established executive planning and management cadences
• Internal AI task forces and technical AI leadership
• Existing compliance and cybersecurity initiatives

Areas of Focus

The COO Will Help Address:

• Cross-functional accountability gaps
• Decision-making clarity and ownership structures
• Escalation pathways
• Operational governance consistency
• AI adoption across non-technical teams
• CEO over-involvement in operational coordination

Success Measures

First 30 Days

• Build credibility and relationships across the leadership team
• Assess operational bottlenecks and governance gaps
• Evaluate current AI adoption and workflow opportunities
• Identify high-priority operational improvements

First 90 Days

• Assume responsibility for chairing Management Team meetings
• Improve decision-making frameworks and delegated authority structures
• Launch governance and compliance improvement initiatives
• Improve visibility across departmental priorities
• Introduce initial AI-enabled operational improvements

First 180 Days

• Significantly improve cross-functional execution and accountability
• Establish scalable operational systems without unnecessary bureaucracy
• Strengthen governance and risk management processes
• Drive meaningful adoption of AI-enabled workflows
• Allow the CEO to focus more heavily on partnerships, fundraising, and organizational growth

Required Qualifications

• Significant operational leadership experience within: scaling startups, nonprofit organizations, technology companies, mission-driven organizations, tech-for-good environments
• Experience serving as: Chief Operating Officer, Chief of Staff, VP Operations, or equivalent senior operational leadership role
• Strong track record of: cross-functional leadership, organizational design, governance improvement, executive accountability, operational scaling
• Experience implementing AI tools and workflows within organizational settings

Preferred Experience

• Experience within: global health, international development, nonprofit technology organizations, emerging markets, international compliance environments
• Familiarity with: international entity management, governance frameworks, operational infrastructure across LMICs