Chief Operating Officer
POSITION SUMMARY
The Care Synergy Chief Operating Officer (COO) will serve as a key member of the executive leadership team, responsible for directing, organizing, and evaluating all service delivery activities across the organization’s diversified post-acute and non-acute service delivery lines. Reporting directly to the CEO, the COO will oversee the enterprise’s daily operations, drive strategic growth, ensure high-quality patient care, and maintain regulatory compliance across multiple lines of business (e.g. hospice, palliative care, PACE, CAPABLE, Provider Services).
KEY REPORTING RELATIONSHIPS
- Reports to the Care Synergy CEO
- Directly leads: Affiliate Presidents, Director of Marketing Communications, CAPABLE National Center Leader
- Works in collaboration with the Care Synergy CEO, Affiliate Presidents, Care Synergy and Affiliate leadership teams and others who are responsible for Care Synergy and the Affiliate organizations’ mission; and
- Learns and collaborates with the Affiliate Presidents and their Leadership Team to assist them in achieving their mission, vision, organizational strategies, and objectives as well as their financial goals.
ESSENTIAL DUTIES
- Operational Leadership and Performance
Multi-Site Oversight: Provide direct leadership for Affiliate Presidents and Service Line Leaders to ensure high-quality care across all locations and programs.
Strategic Execution: Translate the strategic goals into actionable, measurable operational plans that are executed with success.
Operational Efficiency: Implement effective and efficient processes to improve service delivery, workflow, reduce labor costs, and maximize resource utilization across all lines of business.
Performance Metrics: Establish, monitor, and report on key performance indicators (KPIs) for all lines of business to drive continuous improvement.
- Financial Stewardship
P&L Management: Maintain full P&L accountability for the enterprise business lines, developing and managing annual budgets to ensure financial sustainability and growth.
Revenue Cycle Management: Partner with the CFO to oversee revenue cycle functions, ensuring accurate documentation, billing, and timely collections.
Cost Management: Identify cost-saving opportunities through improved productivity, more efficient processes, improved supply chain management, more effective staffing models, resource utilization and vendor negotiations.
Sustainability: Ensure operational efficiency and effective resource utilization across the enterprise and all lines of business to generate an annual operating margin.
- Quality, Compliance, and Risk Management
Regulatory Compliance: Ensure all lines business operate in strict compliance with federal (CMS), state, and local regulations as well as accreditation standards.
Quality Improvement: Collaborate with Clinical Leadership to maintain high-quality patient care, leading initiatives that improve patient care and safety, H-CAHP scores and advance publicly reported quality scores and STAR ratings.
Risk Mitigation: Serve as a key partner in risk management, proactively addressing potential clinical, operational, and reputational risks across all lines of business.
- Workforce and Culture Leadership
Talent Management: Drive strategies for recruiting, retaining, and developing top-tier clinical, patient care and administrative talent.
Culture Building: Foster a positive, mission-driven, values-based culture of accountability, collaboration, innovation, service and inclusion.
Leadership Development: Develop, coach, mentor and evaluate leaders across the enterprise. Build, lead, and develop a high-performing leadership team across all lines of businesses.
- Business Growth and Development
Business Line Growth: Identify, develop and implement Business Develop plans for all service lines achieving identified goals and growth.
Strategic Partnerships: Build and maintain relationships with key stakeholders, including hospital systems, health care systems, payers, and community partners.
CORE COMPETENCIES
- Financial Acumen: Strong understanding of P&L for all lines of business, budget forecasting, and complex reimbursement models.
- Exceptional Leadership: Ability to motivate large teams and drive organizational changes.
- Communication: Excellent interpersonal, verbal, and written skills; ability to communicate effectively with staff, families, referral sources and stakeholders.
POSITION QUALIFICATIONS
- Minimum Education: Bachelor’s degree in nursing, Social Work, Business Administration, Healthcare Administration, or related field required. Master’s degree in a relative field is strongly preferred.