Chief of Staff

Role Overview

Tuvoli is a fast-growing aviation fintech platform streamlining private jet charter sales, booking, and payments for brokers and operators through a bank-integrated, real-time digital checkout and payment infrastructure. The Chief of Staff will act as a force-multiplier to the CEO, driving strategic initiatives, improving execution across the leadership team, and creating operating leverage as the company scales. This role is equal parts strategic and hands-on: you'll bring structure to ambiguity, turn priorities into plans, and ensure the organization is aligned and delivering against goals as we scale our financial infrastructure platform.

Location: Nashua, NH

What You'll Do

• Serve as a force multiplier for the CEO: help set priorities, prepare for key meetings, and ensure follow-through on critical decisions
• Drive company operating rhythm (weekly leadership meetings, OKR/goal tracking, quarterly planning, and executive communications)
• Lead cross-functional initiatives from definition through execution—clarifying scope, owners, timelines, dependencies, and success metrics
• Create high-quality written materials: memos, board/leadership updates, decision documents, and internal announcements
• Build lightweight processes that improve execution without adding unnecessary overhead; continuously refine how the team works
• Partner with Sales, Engineering, Operations, and Finance to unblock work and resolve tradeoffs quickly
• Establish clear visibility into progress and risks through dashboards, KPI reporting, and structured status updates
• Support strategic planning: market/competitive research, customer and partner insights, and business case development
• Coordinate sensitive or high-impact workstreams (e.g., partner escalations, incident retrospectives, regulatory readiness, or launch readiness) as needed
• Model strong judgment, discretion, and integrity when handling confidential information

What We're Looking For

• 5–10 years of experience in consulting, operations, strategy, product/program management, finance, or a high-ownership role in a fast-moving environment
• Exceptional ability to structure ambiguous problems, synthesize inputs, and drive decisions to closure
• Strong program management skills: planning, prioritization, stakeholder alignment, and execution under tight timelines
• Excellent written and verbal communication; able to produce clear, concise documents for executives and cross-functional teams
• High ownership mindset with a bias toward action and a willingness to do both strategic and tactical work
• Strong analytical skills; comfort working with metrics, unit economics, and operational KPIs
• Ability to build trust quickly across functions and levels, including with senior leaders
• Interest in fintech/payments and an appreciation for operating in regulated environments (BSA/AML, KYC/KYB, third-party risk, audits) is a plus

Key Skills

• Executive stakeholder management
• Program and project management
• Strategic planning and prioritization
• Operational cadence (OKRs, QBRs, planning cycles)
• Written communication (memos, updates, decision docs)
• Data-driven reporting and KPI tracking
• Cross-functional leadership and influence
• Discretion and sound judgment

What Success Looks Like

• Leadership priorities are clear, sequenced, and consistently executed with measurable progress against goals
• Cross-functional initiatives ship on time with well-managed dependencies, risks, and decision points
• Meetings are purposeful, decisions are documented, and follow-through is reliable across the organization
• The CEO and leadership team have high-quality materials and insights to make faster, better decisions
• Operating processes scale with the company; improving speed and accountability while maintaining a strong compliance posture

What We Offer

• Competitive base salary and market leading benefits package
• Direct access and mentorship with a tenured CEO that is also a leading industry voice
• A genuinely differentiated mission: modernizing an industry that has been running on wire transfers and handshake deals for decades