Chief of Staff

About the Company

Lead Surge specializes in high-stakes B2C lead generation for the home improvement industry, with 15 years of experience. We track every response across TV, print, and digital channels to deliver cost-effective, qualified leads that convert. While Lead Surge is a remote company, this role is hybrid and requires periodic travel to our Easton, MA office.

About the Role

Reporting directly to the CEO, the Chief of Staff serves as a strategic partner and primary liaison between the CEO and the agency’s leadership team. This role translates the CEO’s vision into actionable results by managing the administrative and operational needs of the leadership team, ensuring organizational alignment and high performance.

Responsibilities

• Directly manage four senior leadership team members: Creative Director, Director of Analytics, Sr. Technology and Operations Lead, and Technical Product Owner.
• Act as the primary translator of CEO directives, ensuring clarity and timely execution while providing the CEO with necessary context from leadership.
• Handle people administrative tasks for four agency leaders, including performance management, coaching, development, goal-setting, and approval of schedules and requests.
• Orchestrate cross-functional collaboration to remove organizational silos and align workflows across departments.
• Set and monitor clear performance metrics for direct reports, ensuring departmental outputs meet quality standards and timelines.
• Lead the resolution of operational roadblocks and conflicts among leadership to maintain a collaborative, high-performing culture.
• Partner with the CEO and VP to prepare for leadership meetings, ensuring all department heads are aligned on the agenda.
• Maintain accurate documentation of executive decisions and follow up on action items to ensure full implementation.

Skills

• Strategic Translation: Ability to synthesize abstract vision into concrete, measurable work streams for specialized department heads.
• Executive Diplomacy: Expert-level interpersonal skills to navigate complex internal politics and build consensus among high-level stakeholders.
• Organizational EQ: High emotional intelligence to coach directors, mediate conflicts, and maintain morale within the leadership tier.
• Systems Thinking: Ability to see the "big picture" and understand how changes in one department cascade through the company.
• High-Stakes Communication: Exceptional verbal and written communication skills, capable of speaking with the authority of the CEO while maintaining approachable leadership.
• Decisive Prioritization: Advanced ability to distinguish between "urgent" and "important" tasks, shielding the CEO and VP from operational noise.
• Discretion & Integrity: Proven experience handling highly sensitive financial, personnel, and strategic information with absolute confidentiality.
• Agility & Resilience: Ability to remain grounded and effective in a high-pressure, fast-paced environment where priorities can shift rapidly.

Qualifications

• Bachelor’s degree in business administration, management, or a related field required; MBA or equivalent advanced degree preferred.
• Minimum of 7-10+ years of experience in agency leadership or a senior management role.
• Proven track record of managing a multi-disciplinary team of directors or department heads.
• Experience managing or closely partnering with cross-disciplinary teams spanning creative, technical, and analytics functions; direct management of leaders in IT, data/analytics, or creative disciplines is strongly preferred.

Work Environment

• Remote role with occasional travel to the Easton, MA office for team meetings.
• Prolonged periods of sitting at a desk and working on a computer.

This position is open to candidates residing in: MA, CT, NY, ME, NH, RI, NJ, PA, OH, TX, AL, VA, FL, MN, GA, KY, and IN.

Pay

The pay range for this role is $165,000 - $195,000 USD per year. The actual base salary will depend on factors including education, experience, skills, and location.