Chief of Staff

About the Role

The Chief of Staff is one of the most consequential and wide-ranging roles in the company. This position sits directly beside the CEO and is designed with a singular operating objective: learn how the CEO thinks, operates, and makes decisions, and over time become capable of acting in the CEO's place across all areas of the business. This is not a traditional administrative, project management, or departmental role—it is a full-spectrum apprenticeship to the CEO seat, encompassing executive scheduling, inbox management, high-stakes client relationships, corporate governance, strategic infrastructure, and business development. The Chief of Staff is expected to develop fluency across all areas.

The mandate: Be the CEO's operational extension—ensure nothing falls, nothing is missed, and the business moves forward with or without the CEO in the room.

The first six months are intentionally broad, fast-moving, and immersive. The Chief of Staff will be looped into everything the CEO touches—client conversations, internal leadership decisions, vendor calls, corporate projects, tour activations, and board-level communications. Scope will be wide, and workflow will frequently shift. Comfort with ambiguity and a bias toward action are requirements. After six months, responsibilities will be formalized based on demonstrated impact.

Responsibilities

• CEO Support & Operational Extension
  • Manage the CEO's calendar, scheduling, and inbox—filtering, prioritizing, and ensuring the CEO's time is allocated to the highest-value activities
  • Draft, organize, and send communications on behalf of the CEO when directed
  • Prepare the CEO for meetings, calls, and client interactions with briefing materials, context, and relevant background
  • Follow up on open items, commitments, and action steps from the CEO's interactions to ensure nothing falls through
  • Track and manage the CEO's open projects, ensuring forward momentum and appropriate escalation when needed
  • Act as the CEO's proxy in internal settings when the CEO is unavailable, communicating direction clearly and accurately
• C-Suite & Corporate Support
  • Provide high-level business support to the President and CFO on matters requiring cross-functional coordination or C-suite involvement
  • Support financial planning processes including budget cycles, forecasting reviews, and scenario modeling
  • Ensure the company maintains the right external professional relationships—legal, accounting, insurance, banking—and that those relationships are managed proactively
  • Prepare board communications, shareholder updates, and materials for board meetings
  • Run board meeting logistics—agenda preparation, pre-read distribution, minutes, and follow-up tracking
• Client & Tour Operations
  • Develop fluency across the CEO's top-tier client relationships and serve as a point of contact when the CEO needs coverage
  • Stay across the key details of major tour campaigns—timelines, deliverables, activations, and escalations
  • Support the planning and execution of pop-up events, artist activations, and experiential marketing initiatives
  • Build and maintain direct relationships with artist teams, managers, and tour staff on behalf of the CEO
  • Proactively surface issues across key client accounts before they become problems
• Strategic Infrastructure & Special Projects
  • Own and drive forward the CEO's strategic initiatives and internal infrastructure projects end-to-end
  • Manage special projects from scoping through close-out—project planning, stakeholder alignment, execution tracking
  • Own the research, analysis, and preparation work that precedes the CEO's major decisions and conversations
  • Build systems and processes that improve how the CEO's office operates as the business scales
  • Identify gaps in infrastructure, partner relationships, or operating systems and bring solutions—not just observations

Qualifications

• 4–8 years of experience as an Executive Assistant, Chief of Staff, or in a senior operational support role—ideally supporting a C-suite executive at a high-growth or high-volume organization
• Background in music, entertainment, or live events strongly preferred—familiarity with the touring or music merchandise space is a significant plus
• Demonstrated ability to support leadership at a strategic level—board prep, corporate communications, cross-functional coordination—not just scheduling and travel
• Strong project management skills with the ability to own initiatives from scoping through close-out with minimal oversight
• Exceptional written and verbal communication—able to draft professional correspondence, briefing materials, and summaries that represent the CEO accurately
• Highly organized with the ability to hold multiple open threads simultaneously without dropping any
• Discretion and sound judgment—this role has visibility into every part of the business and handles confidential information daily
• Bias toward action and comfort with ambiguity—especially during the onboarding period, the role will evolve quickly and require adaptability
• Presence and professionalism in client-facing settings—this role will represent the company to artists, managers, and partners
• No task is beneath the role—the Chief of Staff operates across the full spectrum of the CEO's needs and approaches every responsibility with the same standard of execution
• Proficient in Microsoft Office Suite and Asana
• Based in or able to commute to Los Angeles

Schedule

Hybrid (4 days on-site, 1 day remote) | Full-Time