Chief of Staff

About the Role

Our Client is hiring a Chief of Staff to be the CEO's right hand. The team is growing extremely fast and needs a force multiplier who can take strategic projects and run them end-to-end across growth, fundraising, hiring, expansion, customer success, and operational infrastructure. You would work directly with Zach (CEO) on whatever moves the needle most. Day-to-day shifts between customer-facing work (onboarding, activation, support for Calm, Whisprflow, Locket, comparable), operational infrastructure builds (processes, automations, tools), and strategic projects (events, recruiting, growth initiatives). The goal is to do whatever it takes to help Helium 10x's revenue over the next 3 months.

Strategic Projects

• Growth
• Fundraising
• Hiring
• Expansion

Customer Onboarding, Activation, and Support

• Enterprise customers

Operational Infrastructure

• Build processes
• Build automations
• Build tools
• For the next 1,000 customers

Product Improvements

• Based on customer and team feedback

Special Projects

• Growth
• Events
• Recruiting

Requirements

• Must-Have:
• 1-4 years of experience in a fast-paced operations environment (startups, consulting, banking, comparable)
• Demonstrated track record of building things, launching projects, and shipping on tight timelines
• Built order to chaos: organized, structural thinker who can turn a messy problem into a plan
• Top 1% communicator: clear, well-liked, navigates tricky high-conflict situations with tact
• Low ego: jumps on bugs, takes late-night support tickets, does whatever it takes
• Nice-to-Have:
• Background in a high-intensity environment (consulting, banking, startup, sport, military)
• Prior experience at an early-stage startup
• AI-native daily usage: uses AI tools to 10x output while maintaining high standards
• Strong academic signal (SAT/ACT score, top university)