Chief of Staff

Who We Are Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

About the role

We are seeking a Chief of Staff to serve as the right hand to the CEO: a hungry, and sharp operator who can turn strategy into action. This is not a note-taking or calendar-management role. This person will sit at the center of the business, translate the CEO's priorities into executable plans, and drive follow-through across the executive team, revenue operations, and special projects. The ideal candidate is post-MBA with 1-2 years of experience, or has 5-8 years of strong operating, consulting, or legal experience without an advanced degree. A background at a top-tier management consultancy (McKinsey, Bain, BCG or similar) is ideal; a JD paired with strong operational instincts is also welcome. This person leads without needing a title to do it: they live for systems, process, and follow-through, and they are personable enough to move easily between the CEO, the executive team, site leaders, and outside partners.

Responsibilities

• Strategic Execution & CEO Partnership: Serve as the CEO's right hand, translating strategic priorities into structured plans, clear ownership, and measurable execution. Build and run the CEO's operating rhythm across weekly priorities, executive team follow-ups, decision tracking, and board and investor preparation. Lead high-priority initiatives that cut across functions, including new market launches, organizational priorities, and other work requiring centralized leadership and coordination. Prepare executive briefings, board materials, and communications, participate in key meetings, and ensure decisions consistently translate into action.
• Business Systems & Operating Cadence: Build the infrastructure that allows a fast-growing, multi-site organization to operate without relying on the CEO as the central point of coordination. Design and maintain dashboards, trackers, decision logs, meeting cadences, and accountability mechanisms that create visibility and keep priorities moving. Identify where processes are missing, fragmented, or no longer fit for scale and proactively build the solution. Partner with Operations Excellence and the executive team to standardize how priorities