Chief of Staff

About the Role

This role is specifically targeting candidates in the San Francisco Bay area or nearby, with Sacramento also considered. It is primarily remote but includes some periodic on-site meetings. As the Chief of Staff (COS), you will act as a force-multiplier for the CEO, ensuring alignment, momentum, governance, and accountability across a global organization. This position combines business operations, people management, and cross-functional orchestration. The ideal candidate thrives in ambiguity, is highly technical and data-savvy, and has strong experience in consulting, digital marketing, or technology-led environments.

Responsibilities

• Executive Support
  • Serve as the CEO’s trusted right hand, executing organizational priorities and key decisions.
  • Translate the CEO’s vision into actionable, measurable plans for global operations.
  • Act as the first escalation point for issues requiring CEO-level visibility or alignment.
  • Lead planning cycles, quarterly business reviews, annual operating plans, and cross-company goal-setting activities.
  • Craft solutions balancing business, employee, and client needs (win/win/win).
  • Produce monthly QBRs tied to measurable metrics and summaries.
  • Partner with Human Resources to align business and people strategy.
• Technical Program Management
  • Leverage expertise in data and insights to create governance frameworks.
  • Derive insights from Salesforce, Mavenlink/Kantata, and Google Suite.
  • Drive operational rhythm and governance across the company.
  • Develop frameworks, processes, and operating models to improve efficiency, transparency, and cross-team collaboration.
  • Identify organizational gaps, risks, and opportunities; build recommendations for structure, resourcing, and execution.
• People Management & Team Leadership
  • Gather actions and next steps from meetings and execute on behalf of the CEO.
  • Set strategic/logistical frameworks for offsites, CEO travel, and ad hoc projects.
  • Push updates and summaries efficiently without requiring constant follow-up.
  • Track ideation and strategy, weaving them into actionable next steps.
  • Build decks for the CEO and attend industry calls to capture and execute next steps.
  • Directly manage any direct reports to the CEO, ranging from junior to senior profiles.
  • Complete execution and administrative tasks on behalf of the CEO.
• Executive Communications & Stakeholder Engagement
  • Own executive communication materials: CEO updates, board decks, RFI/RFP, strategy presentations, and company-wide communications.
  • Ensure consistent, aligned messaging across global regions and business units.
  • Represent the CEO in key internal meetings, client interactions, and strategic discussions.
  • Build strong relationships across global partnerships, client partners, and external vendors.

Success Metrics

• CEO Leverage and Capacity Gained: The CEO’s time is focused on high-value priorities with reduced context switching, fewer dropped threads, and clearer decision-making (e.g., number of workflows/meetings the CEO can exit).
• Execution Velocity: Ideas, decisions, and conversations are consistently translated into concrete actions, owners, and outcomes without repeated follow-up.
• Reliability and Follow-Through: Commitments are tracked, deadlines are met, and critical work moves forward without reminders or escalation.
• Clarity and Organization: Complex, fast-moving initiatives are organized into clear plans, timelines, and next steps that align teams and reduce ambiguity.
• Quality of Executive Materials: Briefs, decks, and written communications are accurate, well-structured, and decision-ready, requiring minimal revision.
• Judgment and Discretion: Sensitive information is handled with care, priorities are sequenced thoughtfully, and the CEO can trust you to act in the best interest of the business without micromanagement.
• Proactive Problem Solving: Issues are identified early, options are surfaced with recommendations, and potential blockers are resolved before they slow progress.
• Operational Calm Under Pressure: During high-volume or high-stakes periods, the CEO and leadership team experience stability, predictability, and momentum rather than chaos.

Requirements

• Bachelor’s degree; MBA or advanced degree preferred.
• Strong quantitative or analytical fluency.
• Expert-level proficiency in Google Suite and Sheets (required).
• Extremely strong and direct experience with Salesforce, Mavenlink/Kantata, Marketo, or equivalent (highly recommended).
• 5-10 years of proven experience in digital marketing, business operations, consulting, strategy, or a related leadership field.
• Experience working in global organizations serving enterprise and/or SMB clients.
• Direct experience as a Chief of Staff or in an equivalent role.
• Strong people management experience with the ability to mentor and develop high-performing teams.
• Proven ability to influence and collaborate with C-level executives.
• Exceptional communication skills—written, verbal, and presentation.
• Demonstrated success leading cross-functional initiatives in fast-paced, high-growth environments.
• Experience partnering, working, or negotiating with Procurement teams.
• Deep understanding of the digital marketing technology ecosystem, platforms, and industry trends.
• Ability to travel as needed, estimated to be less than 10%.

Preferred Qualities

• An intellectual athlete who learns quickly and thoroughly.
• Motivated by complexity, not overwhelmed by it.
• Gives and receives direct, efficient, and transparent communication.
• Works autonomously without micromanagement.
• Owns outcomes.

Why This Role is Exceptional

• High-impact seat at the table: Directly shape strategy, operations, and leadership maturity for a global digital marketing consultancy.
• Force multiplier to the CEO: Enable global scale, innovation, and operational excellence.
• Cross-functional influence: Span strategy, operations, people, culture, and client experience.
• Growth: Expand responsibilities, ownership, and exposure within the role.
• People: Work with one of the most incredible teams in the industry.

About Marvel Marketers

Marvel Marketers (www.marvelmarketers.com) is a consultancy specializing in Marketing Automation, Digital Marketing, Experience Management, and ABM. We serve sophisticated clients and hire the best talent to add value across the Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to support all areas of our clients' digital marketing strategies.

Benefits

• Comprehensive benefits package.
• Paid vacation and holidays.
• Full Bootcamp Marketo Level 1 and Level 2 training.
• Ongoing training programs.
• Collaborative and epic team culture.

Marvel Marketers is an Equal Opportunity Employer. We are seeking individuals authorized to work within the country the position is located in and are not offering immigration or visa sponsorship at this time.