Chief of Staff

Responsibilities

• Serve as an active thought partner to the CEO and executive leadership team, offering perspective and pressure-testing ideas before decisions are finalized.
• Assess market opportunities for potential new investments and growth initiatives, including market size, competitive dynamics, and fit with the current Hayden roadmap.
• Pull data from a variety of sources, including current customers or partners, investors, industry analysts, and other primary and secondary sources, to support key insights, conclusions, and recommendations.
• Become deeply familiar with the Hayden system, roadmap, and market dynamics to quickly support other teams' market and product investigations, becoming the go-to source for this type of information.
• Lead the annual strategy process
• Operationalizing Strategy & Cross-Functional Alignment
• Gather and synthesize operational data and performance metrics across departments, ensuring insights are communicated clearly to drive action.
• Contribute to Finance's Monthly Operating Review by tracking metrics in real time through the goal-setting process and monitoring progress against key strategic objectives.
• Serve as connective tissue across Product, Growth, Engineering, Operations, Government Affairs, and Finance, identifying gaps and misalignment before they become problems.
• Executive Cadence & Meeting Rhythm
• Own the ELT meeting cadence, including agenda setting, pre-reads, and follow-up tracking to ensure decisions and action items move forward.
• Partner with the CEO to structure recurring leadership rhythms, such as weekly staff meetings, monthly business reviews, and quarterly offsites, that keep the organization focused on priorities.
• Executive Support & Board Engagement
• Take on ambiguous, sensitive, or cross-functional special projects that don't have a natural owner elsewhere.
• Market Monitoring & Intelligence
• Proactively track and analyze data relevant to Board inquiries, ensuring accurate and timely business intelligence to support informed decision-making.
• Maintain an ongoing, deep understanding of market trends and competitive dynamics to support strategic discussions at the ELT and Board level.

Qualifications

• Bachelor's degree in business, engineering, or a related field; graduate degree a plus
• 7+ years of experience in strategy consulting, business operations, or product management, in technology companies of comparable size and complexity
• Experience working with and presenting to C-level executives and Boards of Directors
• Excellent communication and presentation skills, both one-on-one and with groups
• Demonstrated experience applying AI tools (e.g., Claude, Claude Code) to data analytics, reporting, and productivity, beyond general familiarity
• Demonstrated ability to move fluidly between strategic thinking and hands-on execution
• High degree of discretion and sound judgment in handling confidential and sensitive information