Chief of Staff

Role Overview

The Chief of Staff (CoS) helps drive organizational rhythm, strengthens leadership team effectiveness, manages high-level relationships, and ensures the CEO is fully supported and prepared for all internal and external engagements. This is a high-intensity, fast-paced role requiring exceptional judgment, emotional intelligence, discretion, confidentiality and an ability to simplify complexity. The CoS will travel 50% or more with the CEO and operate as an extension of the CEO across all internal and external environments. The ideal candidate is a solution-oriented, relationship-driven leader who thrives in ambiguity, maintains calm under pressure, and is deeply committed to Global Citizen's mission.

Key Responsibilities

• CEO Office Operations, Briefings & Organizational Rhythm — 40%
  • Oversee daily operations of the Office of the CEO, ensuring systems for scheduling, prep, briefings, and follow-through run seamlessly under the day to day management of the Deputy Chief of Staff.
  • Manage preparation for all CEO meetings, public appearances, events, and major engagements.
  • Create and maintain operational systems that improve clarity, efficiency, and reporting across the executive team.
  • Drive internal communication flows, ensuring the CEO receives the right information at the right time, and ensures follow-up is executed in a timely manner.
  • Ensure consistent, high-quality execution across all CEO-facing materials and processes.
• CEO Strategic Partnership & Executive Decision Support — 30%
  • Serve as the CEO's key strategic advisor, providing counsel on major decisions, internal and external dynamics, and emerging opportunities.
  • Anticipate issues and surface thoughtful, solutions-oriented recommendations to support effective decision-making.
  • Ensure CEO focus and time allocation align with the organization's highest-impact strategic priorities.
  • Strengthen leadership team alignment by coordinating priorities, facilitating effective leadership meetings, and ensuring follow-through on decisions.
  • Support the CEO in managing direct reports and sensitive personnel matters, promoting cohesion, clarity, and accountability across the senior team.
  • Act as a cross-organizational integrator, ensuring collaboration and alignment between departments in service of strategic objectives.
• Stakeholder, Board & External Relationship Management — 20%
  • Manage relationships with high-level internal and external stakeholders—including board members, government leaders, corporates, philanthropists, and multilateral partners—with care, diplomacy and sound judgment.
  • Prepare board materials, communications, and executive summaries, ensuring timely follow-up on commitments and alignment with strategic priorities.
  • Coordinate with Communications, Partnerships, and Policy teams to ensure consistent messaging and high-quality preparation for the CEO's external engagements.
  • Represent the CEO or accompany them in high-stakes meetings, ensuring continuity, strategic alignment, and effective execution.
• Travel, Events & Real-Time CEO Support — 10%
  • Travel with the CEO on as needed basis - which can be 50% of the time or more - providing strategic, operational, and hands-on preparatory support.
  • Manage real-time problem solving, rapid response needs, and situational judgment while on the road.
  • Coordinate with internal teams to ensure all travel and event logistics are aligned with strategic goals.
  • Act as the CEO's proxy during travel, ensuring effectiveness and productivity across all engagements.

Qualifications

• 3-5 years experience as an executive-level Chief of Staff within a global, high-complexity organization.
• Demonstrated success working directly with C-suite executives and funders.
• Strong ability to navigate complex, multi-stakeholder environments (corporate, government, multilateral, philanthropic, talent/cultural).
• Exceptional problem-solving capability—able to anticipate issues, propose solutions, and execute calmly under pressure.
• Outstanding writing, communication, and synthesis skills.
• High emotional intelligence, professionalism, and diplomatic judgment.
• Ability to travel globally 50% or more of the time.
• Proven track record building trust and managing sensitive relationships.
• Ability to operate with discretion, confidentiality, and rigor in fast-moving environments.

Key Competencies

• Strategic Leadership & Judgment
• Relationship Management & Diplomacy
• Systems Thinking & Operational Excellence
• Problem Solving & Adaptability
• Executive Communication & Influence
• Cross-Cultural Fluency & Global Mindset
• Outcome-Driven Execution
• Calm Under Pressure & High Resilience

Benefits

Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP).

Pay

Salary range is $215,000 - $220,000 annually.

Schedule

Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting.

Must be authorized for employment in the United States.