Chief of Staff

About the role

The ideal candidate is an operator who is eager to gain a seat at the table during a pivotal stage of Ghost's growth and develop a deep understanding of how our business operates.

Responsibilities

• Project manage cross-functional product initiatives sourced from the CEO and customer feedback, by defining scope, owners, and timelines, and surfacing any blockers before they become delays
• Translate customer insights from the CEO's sales conversations into structured product asks, partnering with product and engineering leads to prioritize them
• Maintain a single source of truth on top-priority initiatives so leadership has visibility
• Cover the creation and upkeep of sales collateral, which includes pitch decks, one-pagers, competitive battlecards, and case studies by working with marketing, product, and sales leadership
• Project manage CRM hygiene, pipeline reporting cadences, and weekly sales reviews so the team has clean data and clear next steps
• Identify operational friction slowing reps down and partner with the right owners to resolve it
• Support the onboarding and ramp of new sales hires by orchestrating training plans and resources
• Manage prep and follow-up for the CEO's external meetings, including briefing documents, agendas, and post-meeting action tracking
• Triage incoming requests and decisions, route work to the right internal owners, and draft communications on his behalf
• Support leadership meetings, all-hands, investor updates, and board preparation
• Cover cross-functional efforts to identify, prioritize, and engage target brand partners — running pipeline tracking and reporting for supply-side opportunities and partnering with Sales to keep outreach, pilots, and onboarding on schedule
• Synthesize learnings from partner conversations into playbooks the team can repeat

Qualifications

• Bachelor's degree in business, economics, finance, or a related field; MBA or advanced degree a plus
• 3+ years of experience in investment banking, private equity, or operating roles at a high-growth startup
• Exceptional project management skills, with a track record of moving multiple cross-functional workstreams forward simultaneously
• Avid user of AI and passionate about incorporating AI into daily workflows (Claude, ChatGPT, etc.)
• Strong written and verbal communication; comfortable drafting executive-level documents, customer-facing materials, and internal communications
• Highly organized and detail-oriented, with strong judgment on what matters most in any given week
• Comfortable operating with ambiguity and shifting priorities in a fast-moving startup environment
• Low ego, high ownership — energized by making others more effective rather than seeking individual spotlight
• Previous experience in marketplace, retail, or e-commerce a plus
• Fluency with CRM tools (HubSpot/Salesforce) and data analysis, a plus

Benefits

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

Pay

Total compensation for this position can range from $175,000 – $200,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Schedule

This position is onsite in our Los Angeles (mid-city) office.