Chief of Staff

Job Description

The New York City Department of Veterans Services (DVS) connects, mobilizes, and empowers New York City's Veteran community in order to foster purpose-driven lives for US Military Service Members past and present, in addition to their caregivers, survivors, and families.

Responsibilities

• Serve as the primary point in the development, implementation, and monitoring of both short and medium-term strategies.
• Build and sustain a high integrity, high-impact and high-value organization where all staff thrive in their roles in fulfillment of the agency’s mission and core organizational values.
• Collaborate with the Leadership Team to develop and implement plans, with high regard to quality and efficiency, for the operational infrastructure of personnel, systems and processes in order to promote organizational sustainability and growth and achieve DVS goals.
• Establish a project management culture across DVS, focused on ensuring effective execution of high-profile initiatives and projects, particularly projects with aggressive timelines.
• Lead the agency’s efforts to elevate, integrate, and institutionalize responsibility for key management functions and business process innovations.
• Foster and continuously model a success-oriented, accountable environment within the organization, and build and reinforce an organizational culture of learning and inquiry as part of ongoing continuous improvement efforts.
• Review staffing trends and devise strategies to reduce staff turnover and strengthen staff capacity on every level within DVS’s workforce.
• Work collaboratively with the Commissioner and Senior staff to establish and/or refine agency doctrine and policy to ensure that the agency’s goals and objectives are achieved.
• Work directly with the Commissioner and leadership team to properly attend to the overall administration of the agency, including but not limited to: legislative affairs, public and intergovernmental matters, press and communication, strategic initiatives and EEO issues.
• Serve as liaison to agency staff, other government entities and the general public and guides the Commissioner in decisions affecting major policy and procedural changes related to issues involving public controversy and legislative sensitivity.
• Represent the Commissioner at agency meetings, as necessary.

Minimum Qualifications

• Baccalaureate degree from an accredited college is required; graduate degree in business administration, public policy, urban planning and/or law is preferred.
• Minimum of 10 years full-time executive and managerial experience in one or more of the following fields; operations research and analysis; policy advocacy, business administration, public policy, urban planning/development and/or law; supervisory experience leading individuals and organizational teams is an absolute requirement.
• Demonstrated proficiency with anticipating and resolving personnel conflicts; performing superb written and verbal communication with individuals, groups and communities; analyzing policy actions/impact; and building a cohesive mission-focused team of teams.
• Proven ability to yield positive outcomes as a local advocate for NYC veterans and families; state/national veteran advocacy and leadership experience is a plus.
• Demonstrated commitment to public service is essential; veteran status is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.