Chief of Staff

About the role

The successful candidate will serve as the Chief of Staff for the Market President - Atlanta at City of Hope. City of Hope is a leading cancer and diabetes research and treatment organization founded in 1913. The Chief of Staff will provide executive-level management and strategic support, advice, thought partnership, and consultation to the Market President - Atlanta. They will oversee and facilitate the Office of the President, manage internal and external relationships, and coordinate communication between the Office of the President and business units reporting to the president.

Specific Duties

• Oversee and facilitate the Office of the President of City of Hope Atlanta
• Leads the day-to-day operation of the Office of the President
• Makes sure team assignments and ongoing work are timely and appropriate
• Executes as an executive-level liaison with external companies as required in support of the President
• Advise and contribute in structuring identified and unidentified issues for resolution
• Recommend courses of action related to identified issues
• Manages all status reports associated with assigned projects
• Holds the creation of board decks across the Office for all committees and boards
• Prioritizes access to the President’s schedule in line with the strategic priorities of COH-Atlanta

Information and Communication Management

• Promotes the timely flow of information to and from the President
• Manages internal, external, and press communications on behalf of president in accordance with organizational protocols when appropriate
• Ensures that staff are trained in and follow organizational and cultural communication protocols
• Develops appropriate executive-level content necessary for President to present at external conferences/meetings
• Researches and prepares briefs and background reports on external contacts and organizations to ensure president is prepared for meetings and decision-making
• Manages work of outside consultants when needed in support of assigned projects
• This oversight includes development of consultant/contractor SOWs, contract negotiation and development, and performing necessary performance management to ensure project success within defined cost parameters
• Prepares and delivers reports with analysis, recommendations and action plans
• Demonstrates strong executive-level preparation skills
• Researches, organizes and summarizes data for special projects
• Analyzes data for trends or conclusions and presents results and recommendations with subsequent action plans as necessary
• Consults on business planning and ROI analysis for assigned projects
• Supports leadership within the Office of the President on the implementation of key institutional strategic projects and programs
• Contributes to defining objective, scope, internal requirements, key steps and timing
• Makes sure leadership within the Office of the President is monitoring and overseeing key organizational initiatives
• Plans, designs, develops, schedules and organizes people/resources (internal and external) to meet project objectives based on proposed activities and timelines
• Makes sure the organization is meeting and/or complying with critical deadlines
• Works with key internal/external stakeholders
• Prepares executive-level status reports on project plans, progress and results of activities
• Leads implementation, as assigned

Process Development and Implementation

• Designs and develops systems, processes, and communications to enable senior and executive management to meet the mission and strategic priorities of the enterprise
• Collaborates with executive team on key project decisions, including (but not limited to) creating operational systems, properly staffing them, developing key metrics to support the division/organizational goals, and ensuring training and support for new staff
• Coordinates with human resources and recruiters on staffing and recruitment of critical roles within City of Hope Atlanta
• Oversees the development of new training and onboarding materials, and ensures all team members are properly oriented and are complying with critical deadlines
• Manages all administrative personnel within the President’s Office

Business Development

• Oversees key functions related to business development and the cultivation of referring physician relationships
• Partner with the president and executive leadership to develop and execute business development strategies that drive growth, expand market presence, and increase patient volumes
• Analyzes market trends, program performance, member engagement, and growth metrics to identify expansion opportunities, optimize business development strategies, and drive sustainable volume growth
• Develops executive-level business cases, board presentations, and strategic growth plans that support investment decisions, service line expansion, and organizational priorities
• Serves as the initial contact for business development opportunities to vet the proposed partnership, evaluate feasibility and develop go forward strategy accordingly
• Works collaboratively with internal and external teams to evaluate and lead the due diligence, analysis and development of potential mergers, acquisitions, joint ventures, new business and market expansion opportunities in healthcare

Personnel Management

• Identifies, recruits and retains the highest caliber staff to support the operations of COH-Atlanta
• Encourages and recognizes performance, effective decision-making and collaboration
• Promotes workforce engagement and collaboration within COH-Atlanta and across the enterprise working closely with enterprise Operations, HR, Transformation and other areas to ensure COH “one enterprise” culture is embraced and demonstrated