Chief of Claims Management

Job Description And Duties This position provides executive leadership and strategic oversight of the Subsequent Injuries Benefit Trust Fund, Unemployed Employers Benefit Trust Fund, Return-to-Work Supplement Program, and the Audit & Enforcement Unit, ensuring statutory compliance and fiscal solvency. Highlights include authorizing high-value claim settlements and fund disbursements, directing legislative/regulatory modernization efforts, representing DWC before state agencies and stakeholders, and serving as the final escalation point for the most complex claims and audit matters. Public speaking, attendance at conferences and travel required. You will find additional information about the job in the Duty Statement . Working Conditions This position is located at: 1515 Clay Street Oakland, CA 94612 In office at minimum 4 days per week; will need to travel within California. There is only one position that may be filled in either Sacramento or Alameda. Please complete the Conditions of Employment, located in Additional Documents as Organizational Chart, and indicate which location(s) you are willing to accept employment. Special Requirements All interested applicants are required to submit the Standard State Application (STD 678) and Statement of Qualification (SOQ). Within each response, include specific information as to how your professional experience, knowledge, skills, and abilities meet the qualifications and desirable qualifications of this position. Please limit your SOQ to a maximum of 5 pages, 12 point Arial font, and 1 inch margins. The SOQ should be numbered in the same order as the Statement of Qualification and should address each of the questions. Each response should be in their own paragraph(s). Applicants who do not follow these requirements shall be disqualified from the examination. Applicants who do not provide responses to the 6 specific questions below will be disqualified. Cover letters and resumes do not take the place of the SOQ. Describe your experience, including number of years , advising on and implementing legislative and regulatory initiatives to improve management oversight and modernize business processes. Please provide an example(s) of your experience. Describe your experience, including the number of years , monitoring changes in workers’ compensation laws , experience overseeing special disability or benefit trust funds and/or claims audit and enforcement functions. Please provide an example(s) of your experience. Describe your experience, including the number of years, demonstrating your knowledge of the statutory framework governing the Subsequent Injuries Benefits Trust Fund (SIBTF) and the Uninsured Employers Benefits Trust Fund (UEBTF), and describe your approach to ensuring timely delivery of benefits to injured workers. Please provide an example(s) of your experience. Describe your experience, including the number of years, mentoring and directing a multidisciplinary team of managers and analysts. How did you evaluate performance, foster technical expertise and ensure effective succession planning. Please provide an example(s) of your experience. Describe your experience, including the number of years, influencing executive-level decision-making and shaping high-level policy direction within a complex organization, including advising and supporting executive leadership on sensitive, high-impact issues requiring strategic judgment and alignment with organizational priorities. Please provide an example(s) of your experience. Describe your experience, including the number of years, effectively engaging external stakeholders while representing leadership through public speaking, briefings, and collaborative efforts that inform and advance policy initiatives. Please provide an example(s) of your experience. Applicants will also be evaluated on how clearly and concisely their qualifications were presented throughout the SOQ (including grammar and punctuation). Applications received without a Statement of Qualifcations shall be rejected. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/11/2026 Who May Apply Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California. How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Industrial Relations Cert Mailing Address Sacramento Attn: Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Industrial Relations Cert Drop Off Address Sacramento Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please see Special Requirements Secion of the posting for instructions on the Statement of Qualifications. Other - Cover Letter, required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.