Chief Nursing Officer HRC-184

Job Summary

Under minimum supervision, the Chief Nursing Officer (CNO) has twenty-four (24) hour accountability and responsibility for planning, organizing, developing, directing, coordinating, and evaluating nursing and ancillary services throughout the organization.

Promotes interdisciplinary collaboration with other departments and the medical staff to facilitate positive patient care outcomes and a desirable work environment for employees.

Responsible for identifying and implementing new business opportunities to increase volume in clinical and ancillary departments.

Participates with administration, medical staff and clinical and support departments in developing the Hospital’s mission, goals, strategic direction, and financial plans.

Duties/Responsibilities

• Participates with leaders from management, medical staff and clinical and support departments in the development and implementation of the Hospital’s mission, goals, and objectives
• Promotes participative management with staff, physicians and support personnel to encourage feedback, active involvement in nursing services and patient care decision-making
• Serves as role model for professionalism through risk taking, collaborative relationships, and networking with colleagues, problem solving and marketing self, staff and Hazel Hawkins Memorial Hospital
• Conducts all personnel activities in accordance with hospital policies and procedures and collective bargaining agreements; ensures that personnel policies allow for job satisfaction, human rights and staff growth and development
• Actively participates in collective bargaining negotiations and resolution of staff complaints
• Develops, implements and evaluate patient care outcomes in collaboration with nurse manager committee and physicians and places accountability on managers and staff to assure attainment of positive patient care outcomes
• Provides timely follow up on patient, physician and staff complaints in a constructive, non-punitive manner; responds to problems or concerns with sensitivity and appropriate action involving key nursing, medical staff, quality and/or risk management staff, as appropriate
• Utilizes formal and informal methods to evaluate and recognize staff contributions to quality patient outcomes, nursing, and ancillary services and the Hospital
• Accomplishes objectives and assignments within prescribed periods by prioritizing and organizing workload
• Continually evaluates own administrative and education skills and updates as necessary; participates in professional organization and activities
• Acts as administrator on call as scheduled
• Ensures the delivery of safe, competent, cost effective and quality patient care by planning, organizing, directing, and evaluating service activities within the framework of performance improvement guidelines
• Participates in the design and implementation of benchmarking activities
• Conducts evaluative rounds to assure visibility, maintain a working knowledge of unit/staff activity, assure compliance with the Patient Bill of Rights, serve as both a Patient and Nursing Advocate, collaborate with physicians, and support services personnel
• Collaborates with leaders from management, medical staff, nursing and clinical areas in planning, promoting and conducting hospital-wide quality monitoring and improvement activities
• Analyzes data to determine issues and areas for improvement and initiates change, with staff input and participation to ensure compliance with changes
• Ensures that nursing and ancillary services are in continuous compliance with TJC, Title 22, OSHA, safety and other regulatory and licensing standards
• Ensures that the quality of patient care provided by members of the nursing and clinical service staffs is continually evaluated in accordance with the nursing and hospital performance improvement plans
• In collaboration with directors, prepares and monitors departmental budgets (FTEs, operating expenses and capital) to accomplish fiscal objectives; develops systems to monitor budgets on an on-going basis and establishes mechanisms to evaluate, track and report variances; implements changes, as necessary, to bring department into compliance with budget goals
• Forecasts utilization of services and performs short and long-range planning in relation to identified needs
• Maintains an awareness of trends/developments in health care systems to assure a competitive edge; markets new programs and technologies, which appeal to physicians, managed care organizations and patients and support the Hospital’s strategic goals
• Collaborates with CFO to assess reimbursement for new and ongoing programs and services; ensures compliance with federal and state fraud and abuse laws
• Conducts and documents routine management staff meetings to assure the timely communication of information, obtain feedback and assure progress toward departmental and Hospital goals attainment
• Completes performance appraisals within required period; ensures all staff have objective, measurable and time-limited goals upon which performance is measured annually
• In collaboration with Human Resources, implements and evaluates recruitment and retention efforts for nursing and clinical services
• Maintains confidentiality of all patient and hospital-related communications and documents

Required Skills/Abilities

• Demonstrates sound management and leadership principles in all interactions
• Demonstrates awareness of and ability to apply knowledge of current developments in nursing and health care
• Consistent applies ethical principles in decision-making and problem resolution
• Demonstrates active listening skills and treats all contacts with dignity and respect
• Communicates a positive and caring attitude toward departmental staff, peers, patients, physicians and other contacts
• Establishes and maintains effective relationships and open communications with key personnel
• Inspires enthusiasm and commitment in others by translating the goals and objectives of nursing and ancillary services into day-to-day operations
• Strong interpersonal skills with nursing, medical and other clinical staff
• Knowledge of and can demonstrate use of various educational, clinical, fiscal and management theories
• Community focused leader
• Comfortable presenting information and data to teams and in front of medical staff and governing Boards
• Excellent written and verbal communication skills
• Excellent organizational skills with the ability to handle multiple projects at once
• Demonstrated ability to work in fast-paced, dynamic environment

Education and Experience

• Bachelors of Nursing Required
• Master’s Degree in Nursing (MSN), Healthcare Administration (MHA), or related healthcare field
• 7 years of experience in complex community hospital settings in similar leadership positions
• Experience with developing and implementing clinical education programs
• Experience in recruiting highly qualified Clinical Department Directors
• Experience in developing a strong culture of accountability
• Experience in strategic planning and implementation and in growing clinical service lines