Chief Dispatcher- FR

Main Responsibilities

• Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behavior.
• Ensure safe operation as measured by accidents and incidents and employee injuries.
• Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan.
• Spearhead the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN’s commitment to customers.

Problem Solving and Decision Making

• Maintain teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise.
• Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability.

Planning and Organizing Workload

• Prepare daily meet plans.
• Monitor the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movement.
• Set recover plans for service exceptions in conjunction with field.
• Lead train line ups and train meets and to predict estimated time of arrival and train crew needs.
• Determine best opportunity to move trains against multiple demands.
• Give recommendations to cost control and asset utilization when planning workflow and implementing decisions.

General Leadership of Union Workforce

• Communicate company goals and policies to create clear understanding of direction and expectations.
• Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team.
• Develop and sustain the right employee behaviors with feedback, recognition, reinforcement and coaching.

Performance Management, Training and Onboarding

• Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings.
• Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently.
• Identify and coach performance deficiencies, and act to build required behavior.
• Share best practices, information and operational concerns in order to create transparency and clear understanding of CN’s direction and expectations.

Working Conditions

• The role has irregular hours (including nights, weekends, holidays).
• The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

Requirements

• Experience in industrial work that demonstrates progression of responsibility and complexity in a safety-compliant environment.
• Minimum 4 years of supervisory experience of unionized employees.
• 2 years of experience as a Rail Traffic Control Dispatcher.

Education/Certification/Designation

• A high school diploma.
• A bachelor’s degree in Business or Logistics.

Competencies

• Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations.
• Inspires others with impactful communications and adapts well to its audience.
• Makes informed and timely decisions to succeed.
• Collaborates with key internal stakeholders to enable higher productivity.
• Continuously displays a customer centric attitude in order to improve the customer’s journey.
• Adds to the risk management process by addressing risks in a timely manner to eliminate them.
• Manages time effectively.
• Manages projects effectively.

Technical Skills/Knowledge

• Knowledge of operating rules, procedures and policies.
• General Microsoft and computer skills; especially with Excel, Word, SRS, SAP, PAP, Applications such as RTBI and DataCity.

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.