Chief Dispatcher- EN

About the role

The Chief Dispatcher is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) in order to meet CN’s service commitments. The incumbent’s primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The Chief Dispatcher oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives.

Responsibilities

• Builds safety compliance and improves safety results through regular safety observations; provides feedback (positive and constructive) to subordinates and acts on non-compliant behavior.
• Ensures safe operation as measured by accidents and incidents and employee injuries.
• Maintains teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise.
• Maintains and implements standard operating procedures.
• Prepares daily meet plans, monitors track maintenance, track repairs, and upgrades, and oversees train movement.
• Develops and sustains the right employee behaviors with feedback, recognition, reinforcement, and coaching.
• Evaluates employee performance and reviews performance expectations, actual performance, and overall performance ratings.
• Conducts onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools, and understanding to perform their job safely and efficiently.
• Identifies and coaches performance deficiencies, and acts to build required behavior.
• Shares best practices, information, and operational concerns in order to create transparency and clear understanding of CN’s direction and expectations.

Requirements

• Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment.
• Minimum 4 years of supervisory experience of unionized employees.
• 2 years of experience as a Rail Traffic Control Dispatcher.
• High School Diploma or Bachelor’s Degree in Business or Logistics.
• Knowledge of operating rules, procedures, and policies.
• General Microsoft and computer skills; especially with Excel, Word, SRS, SAP, PAP, Applications such as RTBI and DataCity.

Competencies

• Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations.
• Inspires others with impactful communications and adapts well to its audience.
• Makes informed and timely decisions to succeed.
• Collaborates with key internal stakeholders to enable higher productivity.
• Continuously displays a customer-centric attitude in order to improve the customer’s journey.
• Adds to risk management by addressing risks in a timely manner to eliminate them.
• Manages time effectively and manages projects.

Working Conditions

The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

Pay

Hiring Salary Range : $ 132,000.00 - 141,000.00 This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.

Schedule

The role has irregular hours (including nights, weekends, holidays).