Chief Communications & Marketing Officer

About the Role

Leads the development of a strategic, dynamic communications and marketing organization that will advance quality of patient care and satisfaction, research, and teaching by providing integral, forward-thinking support for the advancement of the overall mission and goals of the UNC Health care system.

Responsibilities

• Manages and leads the UNC Health Communications and Marketing division.
• Leads press, events, digital strategy, marketing, and all public affairs.
• Manages critical communications and leads high-profile communications issues impacting the organization and the healthcare industry.
• Serves as a key advisor to the UNC Health CEO in communications management and strategy.
• Leading People: Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates responsibility, clarifies expectations, and holds others accountable for achieving results. Leads transparently and treats sensitive or confidential information appropriately. Develops the ability of others through feedback and learning opportunities. Manages and resolves conflicts constructively.
• Leading Change: Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change to meet organizational goals. Establishes and implements an organizational vision in a continuously changing environment. Adapts rapidly to new information, changing conditions, or unexpected obstacles. Remains optimistic and persistent under pressure and recovers quickly from setbacks. Formulates objectives and priorities, implements long-term plans, and capitalizes on opportunities while managing risks.
• Results Driven: Exceeds organizational goals and customer expectations. Makes high-quality decisions by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions even with limited data or unfavorable outcomes. Identifies new opportunities and builds the organization by developing and improving services. Leads the budgeting process, uses cost-benefit thinking to set priorities, monitors expenditures, and identifies cost-effective approaches.

Requirements

• Education: Master’s degree required.
• Professional Experience: Minimum of fifteen (15) years of experience, with at least twelve (12) years of management experience.

Skills

• Understands all overarching System operations and policies that guide the organization.
• Communicates effectively in moments of stress to external stakeholders.
• Drives and develops innovative ideas and solutions with great significance to the organization’s future.
• Identifies problem areas and skill gaps proactively and addresses them appropriately.
• Excellent project management and change management skills for designing and implementing high-priority System initiatives in a complex environment.
• Ability to recognize and articulate risks quickly with little context of the big picture.

Job Details

Full-time, onsite position located in Chapel Hill, NC. Standard hours: 40 hours per week, exempt from overtime.