Chemical Technician - Long Island, NY

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, and proactively addressing potential issues to enhance the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers to enable their business to be profitable and ensure customer satisfaction with a clean, shiny, dry vehicle every time.
• Titrate product as needed, volumetrically measure product as needed, and perform minor chemical equipment/application repairs.
• Maintain Wash Key Reporting, conduct NCS Site Surveys, and manage Chemical Inventory & replenishment orders.
• Support & execute on corporate accounts (CTC) per protocols, provide on-site revenue program training, and conduct Technical & Chemistry basic training.
• Analyze customer outputs and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
• Identify areas of opportunity for new accounts, conduct initial intake discussions, and communicate findings to sales management.
• Comply with all applicable OSHA, EPA, Local Regulatory Laws, and company safety policies.

Requirements

• Average of 50-75 sites per month.
• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Excellent communication skills, both internally and externally across all levels of the organization.
• Proficiency in Microsoft Office and basic computer skills.
• Demonstrated ability to provide the highest level of customer service and support.
• Self-starter with strong motivation and excellent organizational skills.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Excellent communication skills, both internally and externally across all levels of the organization.
• Proficiency in Microsoft Office and basic computer skills.
• Demonstrated ability to provide the highest level of customer service and support.
• Self-starter with strong motivation and excellent organizational skills.

Skills

• Customer service skills
• Technical troubleshooting
• Inventory management
• Training and education
• Account management
• Overnight travel support

Benefits

Competitive wages and benefits including comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.

Pay

$28 - $33/hr

Schedule

Flexible schedule based on territory and customer needs.