Chemical Technician - Long Island, NY

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, and proactively addressing potential issues to enhance the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers to enable their business to be profitable and ensure customer satisfaction with a clean, shiny, dry vehicle every time they use our products.
• Perform preventative care and troubleshooting, titrating product as needed and monitoring volumetrics for product.
• Make minor chemical equipment/application repairs and maintain Wash Key Reporting.
• Monitor customer levels and manage Chemical Inventory & replenishment orders.
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues.
• Analyze customer outputs and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
• Identify areas of opportunity for the account, conduct an initial intake discussion, and communicate to sales management.
• Comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies.

Qualifications

• Average of 1-3 years of car wash experience preferred, but not required.
• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Basic mechanical knowledge & aptitude.
• Excellent communication skills, both internal and external, across all levels of the organization.
• Strong Microsoft Office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment.
• Exemplary organizational skills and attention to detail.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Benefits

Competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off, and more.

Pay

$28 - $33/hr

Schedule

Flexible schedule based on territory and customer needs.