Chemical Solution Technician

Responsibilities

• Cook up and assist in installing Sonny’s Chemistry products for Strategic Accounts.
• Accurately document setups, with cost per car and service reports using Salesforce and Sonny’s Chemistry CRM software.
• Communicate activity with the team via Salesforce and Sonny’s Chemistry CRM software.
• Build strong relationships with new and existing customers.
• Address clients’ needs, concerns, and objectives by working with the team to solve their cleaning and application issues.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements, and working through differences to net positive conclusions for all.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met.
• Correctly report on customer retention activities by utilizing Sonny’s Chemistry support tools and CRM programs like Salesforce.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.
• Submit accurate weekly planning and bimonthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance.
• Present a positive image that mirrors the core values of Sonny’s Chemistry.
• Operate in a safe manner in accordance with published safety guidelines.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Contribute to team effort by accomplishing related results as needed.

Qualifications

• A High School Diploma/GED preferred.
• Three (3) years minimum of carwash service experience.
• Preferred experience in working with a national distribution and direct sales network.
• Travel required.
• Clean Driving Record & Valid Driver's License.