Chemical Account Specialist

Responsibilities

• Consistently execute Sonny’s Service One program.
• Perform chemical service visits.
• Complete a chemical service report for Sonny’s Chemistry customers.
• Ensure proper customer service is being upheld.
• Provide support in chemical installations, conversions, and startups for Sonny’s chemistry customers.
• Ensure proper inventory management is being performed.
• Increase Sonny’s Car Wash Services market share by prospecting for, identifying and converting potential new clients.
• Possess strong relationships with new and existing customers.
• Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements, and working through differences to net positive conclusion for all.
• Present a positive image that mirrors the core values of Diamond Shine.
• Present new products and services to enhance existing relationships.
• Work with technical, marketing and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.
• CAS will establish yearly development plans for their territory.
• CAS will attend all industry functions, conferences, tradeshows, etc. in their market.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, and products.
• Identify new opportunities for customers that will lead to an increase in sales.
• Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
• Submit accurate weekly planning and expense reports.
• Control area expense and stay within the planned yearly budget.
• Ensure that data is accurately entered and managed within the company’s CRM protocol.
• Forecast sales targets and ensure they are consistently met.
• Work with marketing staff to ensure that customers marketing needs are being met.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonny’s Car Wash Services to enhance market performance.

Qualifications

• Three (3) years minimum of carwash sales and or service experience.
• Experience working within a national distribution and direct sales network preferred.
• Clean Driving Record & Valid Driver's License required.
• Industry related experience is a plus.
• Must have a strong mechanical aptitude.
• Ability to guide, direct and provide technical expertise on products (or services) to colleagues, distributors, and customers.
• Previous business to business value-add sales experience.
• Proven track record of consistently exceeding and/or achieving goals.
• History of working in a field that required autonomy and self-motivation.
• Prior experience that required excellent communication and organizational skills. Ability to communicate internally with various departments and externally with customers and distributors.
• Ability to use strong judgement with knowledge of company policies and procedures to resolve non-standard problems.
• Problem-solving and analytical skills.
• Demonstrates a strong work ethic and ability to multi-task.
• Travel required as needed.

Benefits

• 100% employer paid medical plan.
• Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.