Account Specialist

Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Qualifications

• 1+ year experience in collections, customer service, or financial services
• Strong communication and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of debt collection laws and practices
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Work Environment & Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements: Quiet, private workspace free of background noise
• Hardwired connection to modem using ethernet cable
• High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
• Remote work is 3 days at home and 2 days in office; subject to change based on productivity results

Education & Experience

• Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience
• Associate degree or higher is preferred

Hours of Operation

Monday-Friday 8:00 AM-9:00 PM Eastern; Sat 8:00 AM-12:00 PM Eastern.

Pay

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Disability
• and other voluntary coverages

Notice to Attain job applicants

Attain will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.

EEO Statement

Attain Finance supports Equal Employment Opportunity. Attain (dba Cash Money ® , LendDirect ® , Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.