CHEESE SHOP/STEWARD

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Responsible for achieving sales and profit goals for the Cheese department and monitoring all established quality assurance standards. Work closely with the Deli department to create an engaging environment for customers. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and locate products when requested by customers.
• Stay current with present, future, seasonal and special ads.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents, safety risks or issues, and illegal activity, including robbery, theft or fraud.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Excellent knife skills
• Current food handlers permit once employed

Desired:

• High school education or equivalent
• Management experience
• Retail experience
• Sous Chef experience
• Culinary Arts experience/background
• Second language: speaking, reading and/or writing