Check-Out Receptionist

About the Role

The Check-Out Receptionist in a neurology practice is responsible for managing the final stages of a patient’s visit, ensuring smooth transitions to follow-up care, and maintaining accurate administrative records. As a patient-focused professional, you will perform various services and related activities in support of patient care. You will demonstrate the ability to use good judgment and communicate effectively with all patients, families, licensed personnel, insurance companies, and third-party payers. The check-out process plays a key role in patient satisfaction and operational efficiency.

Responsibilities

Patient Services

• Greet patients promptly and assist with any questions or concerns during check-out.
• Arrange next appointments, diagnostic tests, or referrals as needed, ensuring compliance with insurance requirements.
• Initiate and coordinate diagnostic imaging or other tests, obtain authorizations, and inform patients of financial responsibilities.
• Handle outgoing referrals and prior authorizations.
• Export clinical summaries and fax dictations to referring physicians.
• Provide instructions for follow-up and maintain a positive, professional environment.
• Give instructions to patients as directed by the provider (e.g., scheduling, messages), schedule appointments, and answer patient questions.

Team Collaboration

• Work closely with all employees to ensure seamless patient flow.
• Treat all individuals (patients, coworkers, and other professionals) with respect; bullying will not be tolerated.

Administrative Support

• Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with HIPAA laws and regulations.
• Maintain organized stations so the reception and management team can find all documents and related work materials in your absence.
• Serve as a team player and perform other essential duties or pending tasks as needed in a positive and professional manner.
• Adhere to all privacy and confidentiality guidelines.
• Other duties as assigned.

Qualifications

• 1 year of medical office experience preferred.
• Ability to handle confidential information with discretion and professionalism.
• Strong customer service and communication skills.
• Empathetic, respectful, and professional demeanor.
• Computer literate.
• Ability to multitask and manage multiple responsibilities simultaneously.
• Attention to detail.

Benefits

• Medical, Dental, and Vision insurance.
• Paid Time Off.
• 401(k) Retirement Plan with matching.
• Training & development opportunities.
• Great work environment.