Check Control Supervisor

The Check Control Supervisor directs, coordinate, and ensure that all checks received by the Dallas Tax Operations (DTO) teams are secure and dispositioned accurately and timely. This position is responsible for the control and timely distribution of all checks that are designated for taxing agencies nationwide. Ensure that the appropriate mailing method is used to deliver payments via Federal Express, First Class Mail, Priority Mail or Regular Mail. This position is also responsible for all incoming mail. Check Control Provides a safe and secure environment for all LERETA, Client and Taxing Agency checks, including receipt and disposition of returned checks, refunds and any other checks received by DTOEnsures accurate printing and reconciliation of checks against remittance informationEnsures the timely and accurate delivery of tax payments to the correct taxing agencies within the allowable timeframeCollaborates and works closely with DTO Payments, Refunds, Client Care and Redemptions teams to effectuate the on-time payment of client’s tax bills and the correct disposition of checks returned to LERETADevelops and implements productivity and quality tracking tools and associated metricsEnsures daily and timely Cashier Check Transmission files to the bankAssists staff with questions and issues that may arise about collector payments and correspondence. Incoming/Outgoing Mail Oversees the processing of all incoming mail and packages which requires (in some cases) physically distributing items to the appropriate staging area as well as internally delivering items to various departmentsOversees the processing of all outgoing mail and packages which includes operating the postage metering machine and ensuring appropriate postage is applied to the mail and packages to avoid delaysSchedules and manages tracking for UPS, FedEx etc. outgoing and incoming packages and ensures all package deadlines are metCoordinates courier service for all departments, confirms tracking information and monitors pick-up and delivery to ensure timely processing Leadership Responsibilities Hires, trains, and develops associates providing career pathing, mentoring and coachingCreates a transparent and accountable team driven to exceed client expectationsConducts performance reviews timely and thoroughly; manages performance concerns swiftly and with the intention of improving performanceWork closely with Accounting PartnersMaintains client relations by monitoring team performance towards SLAs, addressing client needs promptly, and by acting as an advocate for the client’s customersManages and control assigned special projects in accordance with the Business Partner requirements.Participates in cross training for the teamConducts performance reviews timely and thoroughly, manages performance concerns swiftly and with the intention of improving performanceMentors and motivates staff to ensuring extraordinary service is providedTakes the initiative to communicate with staff and encourage feedback ensuring knowledge of any issues or suggestions for improvement of processesEscalates issues to the appropriate department/vendor in a timely manner to ensure prompt resolution of all issuesResponds with urgency to all requests and issues from both internal and external customers This position will perform other duties as assigned based on the needs of the department. Core Competencies Ability to communicate verbally confidently, professionally, and effectively and in writing (presentations / emails etc.)Ability to be very detail-oriented to ensure accuracy in all areas of the positionAbility to work independently and to troubleshoot a wide range of quickly and accurately issuesAbility to work effectively in a fast-paced environment and quickly prioritize a varied workload between multiple systems and customersAbility to build strong and productive relationships with vendorsAbility to successfully work in a team environment to collectively address and resolve issuesAbility to interact professionally with internal / external staff and vendors Required Education & Experience 3+ years related experienceHigh School Diploma or equivalent Preferred Education & Experience Bachelor’s Degree or equivalent Salary range: $70,304 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.