CHB Operations Associate

About the role

As a CHB Operations Associate, you will play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.

Responsibilities

• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
• Manage entry files in line with defined KPIs, service standards, and documentation requirements
• Cook up shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes

Requirements

• Operational accuracy & compliance focus: highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
• 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
• Solid understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required

Qualifications

Your Impact In this role, you will contribute directly to enhancing customer experience, ensuring compliance, improving operational efficiency, and supporting the adoption of standardized processes and digital tools across customs brokerage operations.

Skills

• Operational accuracy & compliance focus
• Understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills
• Attention to detail and organizational skills

Benefits

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

Pay

$56,000 - $60,000*

Schedule

Full Time