CHB Operations Associate

About the role

You play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
• Open and manage entry files in alignment with defined KPIs and service standards
• Cook shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
• Track and trace inbound shipments from port or airport through final delivery
• Ensure all required documentation and entry packages are accurately uploaded into operating systems
• Complete customer billing, delivery orders, and required operational reports
• Maintain and update customer Standard Operating Procedures (SOPs) as needed
• Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs

Success Criteria

• Timely and accurate processing of shipments within agreed KPIs
• High attention to detail and data accuracy
• Strong adherence to company policies and all CBP and PGA regulations
• Proactive communication and follow-through with customers and internal partners
• Reliable submission of delivery orders and required documentation

Who You’ll Work With

• Internal partners include: CHB Operations Managers and Leaders, Senior CHB Operations Associates, Regional CHB Leadership, Program and Implementation Managers, CHB Compliance and IT teams
• External partners include: Assigned customs brokerage customers, Government agencies (CBP, FDA, USDA, and others), CHB systems and technology vendors

Required / Preferred Qualifications

• 6–12 months of customs brokerage or related industry experience
• At least 2 years in a CHB or operational support environment preferred
• Strong verbal and written communication skills
• Highly organized, detail-oriented, and comfortable working under pressure
• Ability to manage multiple priorities in a fast-paced environment
• Team-focused mindset with a strong sense of ownership and accountability
• Bachelor’s degree preferred (or equivalent work experience)
• Customs House Broker License preferred but not required

Salary

$56,000 - $60,000*

Benefits

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

Notice to Applicants

You must be authorized to work for any employer in the U.S.