CHB Coordinator

About the role

The CHB Coordinator is responsible for processing customs entries and supporting the brokerage team's daily operations. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance.

Responsibilities

• Own accurate and timely processing of customs entries on assigned accounts
• Maintain communication with clients on assigned accounts to provide shipment status updates and address inquiries
• Collaborate with internal departments — including Compliance and Transportation — to resolve shipment-related issues
• Own meeting established KPIs for accuracy, timeliness, and client satisfaction on assigned work
• Participate in team meetings, training sessions, and 1:1 coaching to develop skills and expand regulatory knowledge
• Seek guidance and feedback from Team Lead and Supervisor to improve performance and build toward independent account management
• Perform other duties as assigned

Qualifications

• Minimum 1–2 years of experience in customs brokerage or a related field
• Familiarity with U.S. Customs regulations and entry processes
• Strong attention to detail and ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Demonstrated contribution to Mohawk Global culture