Chauffeur

About the role

Hillcrest Grand Lodge provides a welcoming senior living environment where residents are encouraged to stay active, connected, and involved in the community. Reliable transportation plays an important role in helping residents maintain their independence and continue participating in appointments, outings, events, and the activities that matter to them. At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Chauffeur, you will help bring that mission to life by providing safe, dependable, and courteous transportation while helping create a positive experience for residents each time they travel with Hillcrest. The role also assists with vehicle care and supports Concierge, Housekeeping, and Environmental Services when needed.

Responsibilities

• Meet with the Lead Concierge to confirm scheduled transportation and daily updates.
• Communicate directly with residents to confirm transportation needs and details.
• Safely transport residents to appointments, outings, activities, and other scheduled destinations.
• Provide friendly, respectful, and professional assistance throughout each resident’s trip.
• Help residents safely enter and exit Hillcrest vehicles as appropriate.
• Complete required daily vehicle inspections.
• Maintain accurate trip and mileage logs.
• Complete routine vehicle maintenance responsibilities as assigned.
• Keep Hillcrest vehicles clean, washed, fueled, and ready for use.
• Identify vehicle maintenance or safety concerns and communicate them promptly.
• Work with community directors to coordinate transportation for monthly resident outings.
• Deliver packages and interoffice mail as needed.
• Assist Concierge Services with administrative responsibilities when transportation needs allow.
• Assist Environmental Services and Housekeeping with common-area needs and Grand Hall setup when appropriate.
• Respond to resident needs and requests in a timely, positive, and professional manner.
• Work collaboratively with team members across Hillcrest Grand Lodge.
• Assist with additional transportation and community responsibilities as assigned.

Requirements

• A safe and responsible driving history.
• Previous experience as a chauffeur, driver, transportation specialist, senior living team member, customer-service professional, or similar role preferred.
• A genuine interest in working with aging adults.
• Strong communication and interpersonal skills.
• A friendly, patient, and service-focused approach.
• Strong attention to safety and vehicle condition.
• Dependability and consistent follow-through with scheduled transportation.
• Ability to manage changing schedules and transportation needs.
• Strong organization with trip logs, mileage records, and vehicle inspections.
• Ability to remain calm and professional in stressful or unexpected situations.
• A willingness to assist other Grand Lodge departments when transportation responsibilities allow.
• Ability to work independently while remaining part of a collaborative community team.
• Comfort using technology and other resources needed to coordinate transportation.

Education & Credentials

• High school diploma or equivalent required.
• At least one year of experience in a similar position preferred.
• Valid driver’s license required.
• Must maintain an acceptable driving record and meet applicable Hillcrest insurance requirements.

Benefits

• Competitive compensation.
• PRN schedule.
• Flexible opportunity to support resident transportation needs.
• Supportive leadership and a collaborative community team.
• Professional development and career-growth opportunities.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Opportunities to grow within a mission-driven senior care organization.

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, reaching, lifting, and movement as needed.
• Must be flexible and calm when working with residents or families in stressful situations.
• Must be able to safely operate Hillcrest vehicles and follow applicable traffic and safety requirements.
• Must maintain a valid driver’s license and meet applicable insurance requirements.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology and available resources efficiently and effectively.
• Possible exposure to communicable diseases and bodily fluids.
• Other duties as assigned.