Charter Operations Representative

Location: Scottsdale, AZ 85260. Onsite position.

About the Role

The Charter Operations Representative proactively develops and maintains a client base to expand overall charter sales activities. This role provides clients with accurate and timely information while multi-tasking in a team environment with minimal supervision. A flexible schedule is required, with afternoon/evening hours and potential changes as business needs evolve.

Pay

$28.85–$36.06 hourly, equivalent to $60,000–$75,000 annually (non-exempt position).

Requirements

• At least 2 years of experience using MS Office (Word, Excel, PowerPoint, Outlook).
• Minimum of 2 years of hands-on experience in the aviation industry, preferably in a scheduling or operations role.
• Proficiency in charter scheduling or FBO (Fixed Base Operation) scheduling.
• Demonstrated determination and resilience in handling challenging situations and unexpected changes in a fast-paced aviation environment.
• Strong multitasking skills to manage various tasks simultaneously.
• Must be at least 18 years old with a valid driver’s license and a clean driving record.
• High school or trade school diploma.

Responsibilities

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing.
• Handles inbound customer calls regarding product and service information, identifies upselling opportunities, and closes sales.
• Maintains customer records and completes required documentation.
• Identifies and qualifies prospective customers, recording sales prospecting activity in computer-based tracking systems.
• May manage an assigned product line that overlaps other sales teams' territories.
• May have an individual or team sales quota with target earnings bonus or sales incentive opportunities.
• Represents Jet Aviation internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
• Demonstrates commitment to Jet Aviation values: Trust, Honesty, Alignment, and Transparency.

Qualifications

• Avianis and/or SAP knowledge preferred.
• Customer-focused with a strong market perspective.
• Excellent communication, customer service, and interpersonal skills.
• Empathetic, collaborative, and stimulating communication approach.
• Results-driven with high personal accountability.
• Strong initiative and self-direction.
• Ability to lead and work with others to achieve desired results.
• Excellent persuasion and negotiation skills.
• Pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
• Quality-driven with a passion for excellence as a Brand Ambassador for Jet Aviation.

Benefits

• Health, dental, and vision insurance.
• Matching 401(k) retirement plan.
• Health savings and flexible spending accounts.
• Short-term and long-term disability insurance.
• Life insurance.
• Employee assistance programs.
• Health and wellness awards.
• Generous paid time off.
• Tuition reimbursement.
• Employee discounts.