Chargeback Specialist I

Essential Duties and Responsibilities

• Documents and processes chargebacks on debit fraud transactions, including verifying for accuracy and completeness, gathering relevant documentation, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
• Stays in contact with members on debit fraud transactions, gathering relevant information for a successful chargeback, performing research, gathering required documentation and evidence, mailing out documents for member review, and keeping the member up to date on the status of their case.
• Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to fraud disputes.
• Maintains accurate records of chargeback cases, actions taken, and outcomes.
• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Maintains strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Maintains strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Education/Experience

• Education Requirement: High School Diploma or GED
• Experience Requirement: 2 Years - Financial Services Industry Experience
• Skills/Abilities: Experience in card and/or fraud investigations, effectively applying internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction, learning and applying information on a wide range of Credit Union products, services and regulatory compliance requirements, utilizing knowledge and experience in performing job functions, using logic, reasoning and mathematical skills to solve practical problems and make sound decisions, communicating in a professional manner and delivering information clearly and effectively, actively listening to questions, opinions and ideas of others, using tact and diplomacy in sensitive and confidential situations, using correct English including spelling, grammar and punctuation, operating computers and using business software and other standard office equipment, understanding and following written and oral instructions, setting priorities and managing one’s own time effectively, efficiently handling changing deadlines and multiple concurrent tasks.