Chanticleer Inn Housekeeper (PT)

Job Summary

The Housekeeper at Chanticleer Inn Bed & Breakfast plays an essential role in creating a warm, welcoming, and memorable guest experience at one of the region’s most distinctive boutique lodging properties atop historic Lookout Mountain. This position is responsible for maintaining the cleanliness, comfort, and presentation of guest rooms and shared spaces in accordance with Chanticleer Inn standards.

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model appropriate guest and partner interaction at all times, maintaining a professional and welcoming presence.
• Guest Room & Facility Cleaning:
• Enter guest rooms following established procedures to ensure vacancy and proper access before entry.
• Replace guest amenities and supplies in rooms according to standards.
• Replace soiled linens and terry with clean items; make beds and neatly fold terry.
• Clean and stock bathrooms thoroughly, including fixtures, floors, and supplies.
• Remove trash, dirty linens, and used service items from rooms and work areas.
• Dust, polish, and remove marks from walls, furnishings, windows, and fixtures.
• Vacuum carpets and perform floor care duties in guest rooms and designated areas.
• Straighten and arrange furniture, desk items, and appliances.
• Check that all appliances and room equipment are present and functioning properly.
• Launder linens and other housekeeping items as needed.
• Monitor housekeeping and related supply inventory and notify leadership when par levels are low.
• Notify the Manager of any maintenance issues, repairs, or guest room concerns requiring attention.
• Avoid working during peak hours if possible.
• Ensure all company policies, procedures, and safety standards are followed consistently.
• Perform other duties as assigned by management to support lodging operations.

Requirements

• Qualifications:
• Education & Experience:
• Must be at least 18 years of age.
• Previous experience in lodging, hospitality, or a related field preferred; training provided as needed.
• Knowledge & Skills:
• Kind, dependable personality with a strong commitment to teamwork and guest service.
• Ability to present a professional, engaging, and polite image to guests and partners.
• Strong communication skills in one-on-one and small group settings.
• Ability to read and understand operational procedures and cleaning standards.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Availability:
• Flexible availability to work nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 40 pounds.
• Frequent walking, standing, stooping, kneeling, or crouching.
• Work performed in a lodging environment with regular exposure to cleaning chemicals and physical activity.

Company Mission & Core Values

• Mission: To enrich lives through wonder and connection.
• Core Values: Courage | Care | Wonder | Excellence.